일반적인 서비스 케이스든 응급 요청이든, 지원 티켓은 빠르게 쌓입니다. TeamViewer™에 내장된 서비스 큐를 사용해서 고객의 서비스 케이스를 관리하면 지원팀이 보다 효율적으로 관리하며, 우선순위를 배정하고, 요청을 해결할 수 있습니다.
이로인해 실사용자는 더 쉽게 지원을 요청하고 여러분은 한눈에 사례를 추적하고 진행 상황을 파악할 수 있습니다.
기능 세부사항 & 지원하는 제품
Enable dynamic service case management with the service queue. This tool helps you deliver faster resolutions to your customers’ problems by automatically collecting incoming cases and assigning each a unique session code. These codes allow you to quickly prioritize and assign work within the team and let customers join support sessions directly with just a click.
Service queue notifications ensure the team never overlooks a service case, which helps maintain service level agreements and improve customer satisfaction.
Automated Service Case Assignment
In the latest version of TeamViewer, you can now save time assigning service requests across your team, so that the right person can get started on important tasks without delay.
Pre-define a service case assignee within your custom modules. New service requests from custom modules will then be automatically assigned to those users.
Smartlaunch TeamViewer stands out because our staff love using it. We haven’t found any other remote administration software that comes close. It’s able to adapt to a lot of different technical support issues, which keeps our customers happy.
PCMag TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It’s our top pick for remote access software for enterprise and corporate use.
Android Police TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more.
GE Oil & Gas TeamViewer has been such a game changer for our business. Thanks to TeamViewer, we can now launch remote sessions into customers’ systems, thereby reducing field visits and cutting down cost remarkably. I now feel like a hero.
Regional Tech Support Manager
ZDNet I’ve used TeamViewer to remotely control other people’s PCs for a long time. It’s the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it’s worth asking me to fix their technical problems.
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