Technician wearing the Almer Arc, a compact, lightweight AR system

Enable instant collaboration — with our enterprise smart glasses and remote support rental package

Start troubleshooting — from anywhere, today

Want to enable remote troubleshooting but lack the right tool? Still wasting time on long phone calls or messengers that are not built for enterprise needs? Boost your business with our exclusive bundle offer: Almer Arc smart glasses, equipped with TeamViewer’s augmented reality remote support solution xAssist.

Benefit from this enterprise-ready solution to increase productivity, reduce downtime, and collaborate in real time. 

Get in touch today and simplify your troubleshooting with AR.

8 in 10 organizations have experienced at least one unplanned downtime event in the last three years​

800 hours is the amount of downtime the average manufacturer experiences each year​

10 times higher cost of unplanned downtime than planned downtime

Remote support and wearables: The out-of-the-box problem solver

In today’s industrial environment, we see an increasing need for instant problem resolution, but at the same time experts are scarce, travel is expensive, and classic problem-solving concepts are outdated.

TeamViewer and Almer have teamed up to create a package that allows you to benefit from instant problem resolution. And the best part: Jump right in with no upfront costs, as the out-of-the-box kit is available exclusively on a rental basis.

You’ll streamline operations, troubleshoot with ease, and unleash the potential of augmented reality to increase efficiency while reducing costs for your business and the environment.

Connect your workforce and reap the benefits

Increase availability

Remote, travel-free support allows you to use your expert resources more efficiently and increases your service throughput.

Save time

Reduce your overall time to resolution, either through immediate remote problem solving or enhanced pre-visit diagnostics.

Reduce costs

Solve problems as they occur, minimize internal or external downtime, and save on travel and expert resources

Get the tool you need to solve your issues — not more, not less

  • Latest hardware: Get the Almer Arc, a compact, lightweight system, designed and assembled in Switzerland
  • Enterprise software: Use TeamViewer’s augmented reality remote support solution xAssist, including its dedicated enterprise features
  • No limitations: Start with just a few units or start scaling right away, with the flexibility to rent without capital investment
  • Start immediately: Skip lengthy deployment phases and jump right in with the easy-to-use online onboarding process
  • Reliable support: Benefit from standard support or extend services with additional service level agreements
  • Make it your own: Choose from accessories such as charging station, custom logo (ten devices and up), mobile hot spot, and noise-canceling over-ear headphones.

Don’t miss the opportunity to troubleshoot from anywhere.

Almer Arc, designed for industrial applications and remote troubleshooting

The compact, lightweight, system is built for everyday wear, leaving technicians’ hands free to solve the issue in front of them. With its integrated high-quality display and camera, the glasses enable real-time, see-what-I-see collaboration between the on-site technician and the remote expert.

  • 25 megapixel camera and a see-through OLED display for HD live video communication
  • Rapidly charging battery for continuous usage
  • Intuitive user interaction with voice commands and interactive buttons
  • High wearing comfort with a lightweight design of only 179 grams
  • Powered by the Qualcomm Snapdragon XR1 chip for reliable performance
  • Designed and assembled in Switzerland

Start immediately with our out-of-the-box offer

With the TeamViewer and Almer bundle, you can start right away. Get your experts virtually on-site in no time and enable immediate troubleshooting. Save time, money, and resources with augmented reality based remote support on smart glasses.