Q&A: Expanding TeamViewer’s presence in aerospace and defense

TeamViewer continues to strengthen its footprint in the defense and intelligence space with the addition of another major organization to its growing portfolio of Digital Employee Experience (DEX) customers. To learn more about what this means for the market, and why federal agencies and government contractors are increasingly turning to TeamViewer, we spoke with Senior Federal Account Executive Carter Zielinski. 

Q: How did TeamViewer secure this latest aerospace and defense win? 

A: It ultimately came down to trust and technical capability. Aerospace and Defense (A&D) organizations operate under strict security, uptime, and compliance requirements, so they scrutinize every aspect of a platform before moving forward. This customer evaluated how well we could manage endpoints in secure or bandwidth-restricted environments and how reliably we could support continuous operations. 

Our ability to deploy TeamViewer DEX entirely on-premise — including in air-gapped & DDIL environments — was a key differentiator. Furthermore, the TeamViewer client continues to function, even when disconnected from the internet. This allows clients with bandwidth constraints and unreliable connections to maintain compliance, even when internet is unavailable. Combined with our progress toward FedRAMP Moderate, this latest partnership demonstrates that we can offer both the automation and the real-time visibility they need to support their mission. 

Q: What makes TeamViewer an ideal partner for the federal sector, government contractors, and defense organizations? 

A: First, our architecture is designed for regulated environments. A lightweight on-prem back-end & client infrastructure lends itself to defense clients that are already facing agent/infrastructure bloat. Our on-prem instance scales to over 1.5 million endpoints giving even the largest agencies/departments a full view of their entire estate. 

Second, security is baked into every layer of the platform. Customers in this space evaluate vendors on their ability to maintain endpoint integrity, ensure auditability, and enforce strict controls. TeamViewer’s DEX platform provides granular device insights, real-time telemetry, and automated remediation within policy boundaries, all while maintaining strict role-based access control and data sovereignty. 

Finally, speed is critical. Our aerospace and defense clients need the ability to respond to high-priority incidents in real-time. TeamViewer gives them the ability to detect issues across their estate, autonomously triage issues, and prevent downtime before it affects mission performance. 

Q: TeamViewer recently reached a major milestone in its FedRAMP journey. What does that mean for customers in this space? 

A: Reaching the test-environment authorization milestone and preparing to move to production shows that our systems and controls meet the expectations required to work with Federal Agencies. It reinforces our commitment to delivering secure, compliant, and transparent solutions for government customers. With this milestone complete, TeamViewer will continue to move toward obtaining additional accreditations to support our defense clients in a hardened cloud.  

As we move into deploying our production FedRAMP environment, agencies and contractors can be confident we’re on a clear path toward full FedRAMP authorization — making TeamViewer DEX an even more accessible and trusted option for the federal ecosystem.