TeamViewer and SAP join forces to digitalize warehouse operations with Augmented Reality

GOPPINGEN, May 9, 2022 – TeamViewer®, a leading global provider of remote connectivity and workplace digitalization solutions, today announced the integration of its enterprise Augmented Reality (AR) platform, Frontline, with the SAP® Extended Warehouse Management (SAP EWM) application. With TeamViewer Frontline Augmented Reality, an SAP endorsed app from TeamViewer and part of SAP’s industry cloud portfolio, customers can further enhance their logistics processes in SAP EWM and empower their workforce with AR-based vision picking that helps to increase productivity and create more efficient processes across their entire warehouse and logistics operations.

Stefan Krauss, SVP, General Manager Discrete Industries and Energy & Natural Resources at SAP, said: “The effects from the recent disruptions in the global supply chain have been felt by almost everyone. Companies who have adapted the quickest have deployed agile warehouse management applications like SAP EWM, enabling them to rapidly adjust to external shocks and respond to demand, supply and workforce challenges quickly. Now with the integration of TeamViewer’s AR-based vision picking solution, together we can help our customers build more resilient supply chains that are also cost-effective to run.”

Alfredo Patron, Executive Vice President Business Development at TeamViewer, said: “Our partnership with SAP is based on a set of common goals: innovation and disruption through cutting-edge technologies that support companies in their digital transformation. Our vision picking solution significantly improves warehouse inbound and outbound processes, resulting in faster pick rates, better accuracy, and ultimately higher customer satisfaction. Moreover, it reduces the training and onboarding time of workers in a high employee churn environment.”

The integration with Frontline and SAP EWM enables businesses to directly connect warehouse and logistics workers in real-time with the critical data and information they need to perform their tasks. The AR-based workflows provide step-by-step instructions to workers on smart glasses and wearable devices that enable them to work hands-free, improving pick rates by an average of 10-15 percent and dropping error rates close to zero. At the same time, new data insights are passed back into the SAP EWM application right at the point of work to enable continual process validation and optimization that can drive significant cost savings.

This integration is the latest step of the successful partnership between TeamViewer and SAP and adds to the enhanced value already realized with integrations into SAP Field Service Management and SAP Service and Asset Manager, both part of SAP’s Digital Supply Chain portfolio. TeamViewer’s commitment and continuous investment into its partnership with SAP was recently recognized with an SAP Pinnacle Award in the category ‘Partner Application – Industry Cloud.’

Find more information about the TeamViewer Frontline integration with SAP EWM here.