14 Tem 2026
It’s been another busy quarter at TeamViewer. Our latest updates include new AI-powered capabilities in Tia, the TeamViewer Intelligent Agent; enhanced DEX insights, and secure access innovations.
Together, they help IT teams work more efficiently, automate with confidence, and deliver better digital experiences for everyone.
AI-powered insights, automations, and workflow improvements to resolve issues faster, reduce repetitive work, and make more informed operational decisions.
In this section:
Detecting and fixing issues early, while actively listening to employees, so you can stay ahead of friction and move away from reactive IT driven by support tickets.
In this section:
Flexible deployment and secure access updates designed to help IT teams support distributed environments while maintaining visibility, control, and compliance.
In this section:
AI-powered insights, automations, and workflow improvements to resolve issues faster, reduce repetitive work, and make more informed operational decisions.
In this section:
Detecting and fixing issues early, while actively listening to employees, so you can stay ahead of friction and move away from reactive IT driven by support tickets.
In this section:
Flexible deployment and secure access updates designed to help IT teams support distributed environments while maintaining visibility, control, and compliance.
In this section:
Session Insights in Tia helps IT teams learn from previous remote support sessions by surfacing relevant summaries and proven remediation steps.
By reusing successful fixes and benefiting from team expertise, technicians can resolve issues faster, improve knowledge sharing, and scale expertise across the team.
Every resolved support case contains valuable knowledge. Tia transforms successful remediation steps into reusable scripts, enabling teams to apply proven fixes across devices.
This helps organizations scale best practices without relying on individual expertise.
TeamViewer DEX Hub already gives you a growing library of automations.
Now, with Tia Scripting in TeamViewer DEX, you can create custom scripts using natural language for more unique use cases. This helps simplify and scale automated workflows.
Large volumes of telemetry data can make it difficult to identify what matters most.
Normalized Insights in DEX presents AI-driven analysis in a more structured, consistent format, helping you understand issues, identify root causes, and prioritize action, without relying on support tickets.
Global organizations need a simple way to communicate with employees across regions and languages.
With Localized User Engagement, you can manage translated surveys, announcements, and communications from a single workflow. This improves employee engagement, enhances experience, and reduces overhead.
Even when you can identify endpoint issues, fixing them often still demands a lot of manual work.
Now, new DEX Essentials automations and insights are available for Windows and Mac, helping prevent issues, reduce tickets, and keep endpoints secure, fast, and reliable. Included with TeamViewer ONE, it's also available as an add-on for Remote and Tensor customers.
Complex access environments demand clear and consistent ways of managing connectivity.
Enhanced Conditional Access delivers greater control over how access rules are applied across users, groups, and devices, making it easier to separate internal and external access while enforcing security policies with confidence.
Secure Access Gateway is a hardware appliance combining Agentless Access to deliver a zero-trust approach to remote connectivity.
Developed in collaboration with Bechtle, it enables secure access to legacy systems, industrial devices, and production environments without exposing the wider network.
We’ll continue sharing the latest TeamViewer product updates here on the blog and on social, so you can stay informed about what’s new and how it can help your team work smarter, faster, and more securely.
Want to read even more updates? Our previous Up to Speed article is a good place to start. Or maybe you want to go deeper? Our Shift Left playbook shows you how to move from reactive support to predictive IT and finally get faster than friction.
