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TeamViewer Remote offers a user-friendly and efficient way to connect with your contacts, whether they are on your contact list or within an ongoing chat conversation.

This article applies to TeamViewer customers with a license.

Connect to a contact via the Contacts list

To connect to a contact via the Contacts list, please follow the instructions below:

  1. Access the Contacts menu.
  2. Select the contact you want to connect to by ticking the respective box.
  3. Click Start session.
  4. The contact will be prompted to accept or decline your remote support request and clicks the Accept button.
  5. The remote support connection is now established.

You have successfully connected to the contact via the Contacts list.

Connect to a contact via Chat

To connect to a contact via Chat, please follow the instructions below:

  1. Access the Chat menu.
  2. Select the conversation linked to the respective contact and inform them that you will send a support request.
  3. Once this is done, click Connect.
  4. The contact will be prompted to Accept or decline your remote support request within the Notifications menu.
  5. Once the contact accepts the request, the remote support connection starts.

You have successfully connected to the contact via Chat.