TeamViewer Session Insights
This AI-powered note-taker compiles a detailed summary for each case, spots patterns, highlights actionable insights—and more.
Coming soon!
TeamViewer Intelligence capabilities in IT support
Automated. Accelerated. Work smarter, give better support and find fixes faster—with TeamViewer Intelligence
Meet your new AI tech-support assistants
Use advanced TeamViewer Intelligence to analyze data, from screenshots to error logs; isolate faults, identify best practice, improve knowledge transfer, and resolve issues faster.
- Session Insights
- TeamViewer CoPilot
TeamViewer Session Insights
Instant, powerful, AI analytics
With an ROI of almost 2,000%, TeamViewer Session Insights uses advanced AI to record, summarize and analyze every support session your agents engage in.
Supercharge your team and elevate the IT support agent’s role, with TeamViewer Session Insights:
- Save 5-10 minutes on every support session. Let Session Insights take real-time notes and create your case summary.
- Discover and share resolutions in a flash, using useful insights based on real-time and historical data analysis.
- Simplify compliance and reporting with automatically generated, accurate, detailed, easy-to-read case summaries.
Save more than 40 hours of work and €1,250, every month—with TeamViewer Sessions Insights!
TeamViewer Sessions Insights integrates seamlessly with all major ITSM systems. Eliminate manual documentation work and ensure consistency in your existing ITSM workflow.
TeamViewer CoPIlot
Your smart troubleshooting assistant
TeamViewer CoPilot is an intuitive, intelligent assistant that gives your IT support agents timely, relevant, in-session support.
Here’s what you get when you add TeamViewer CoPilot to TeamViewer Tensor:
- Find the right fix faster, with an in-session chatbot that provides precise, accurate answers to natural-language questions.
- Work smarter with TeamViewer CoPilot’s detailed, relevant insights based on device data and system context.
- Make diagnosing problems easier, with less frustrating trial and error, using TeamViewer CoPilot’s real-time AI diagnostics.
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What is TeamViewer CoPilot?
IT support shouldn’t be a constant race against time.
Find out how TeamViewer CoPilot, your smart troubleshooting assistant, will help you save time, reduce costs, and find the right fix, faster.
Register now for first access to TeamViewer Intelligence!
*Trial access subject to regional eligibility