We want to address the feedback about users being suspected or detected for commercial use.

This article applies to TeamViewer users without a license who have been suspected or detected for commercial use or got a connection timeout.

How to reset your TeamViewer IDs

How long does it take to unblock my TeamViewer?

Please know that we review every request that has been placed.

Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven business days. We are sorry for the inconvenience.

Hint: Please check your SPAM/junk folder for an email from us, if you have not heard anything after a week.

Note: Please be aware that the unblock is valid for the TeamViewer ID you submitted via the form and not for your TeamViewer Account. Please submit both your and the remote TeamViewer ID.

Additionally, connections to devices that are flagged as commercial are not possible even if your device has been reset to personal use.

Hint: You might need to re-start your TeamViewer service to check whether you can use your TeamViewer again for your personal connections. We recommend the restart independently of whether you already received an email from us or not.

I was reset, but I am getting the pop-up again?

It is possible that the remote device you connected to triggered the new Pop-Up after you got your un-block initially. We recommend filling out the form for the remote device as well if it is not used in a commercial environment or for commercial purposes.

We are already working on improvements to just show the Pop-Up to the one who is triggering the message.

Can I use TeamViewer on a ServerOS without a license?

Yes - In case you are installing TeamViewer on or after September 17th, 2020. Starting on that day, a trial will no longer start directly during the installation if your machine runs a Windows Server operating system (e.g. Win 2008, Win 2012...). 

If you installed TeamViewer (Classic) prior to September 17th, 2020 and your machine runs a Windows Server operating system (e.g. Win 2008, Win 2012...), a commercial trial started automatically. A reset back to private use is not possible.

What is commercial use?

We define commercial use as being any use of TeamViewer for purposes that are either directly or indirectly paid for. This includes, not exclusively, the following use cases:

Commercial use applies to provide support to customers and colleagues

If you are using TeamViewer to connect to your client’s or customer’s devices, it qualifies as a paid service.

Commercial use applies to home office

If you use TeamViewer for home office, it is commercial use – even if you just quickly connect to your work computer to check your emails. It does not depend on whether you register your TeamViewer Account with your personal or company email address.

Commercial use applies to incoming and outgoing connections

If you are using TeamViewer in a commercial environment but let your customers connect to your device, it is commercial use. The definition does not exclude incoming connections.

Commercial use applies to server administration

If you use TeamViewer to monitor one or several devices running a server operating system, commercial use applies.

Commercial use can apply to non-profit organizations

If you work for a non-profit organization, the use of TeamViewer can be commercial if you or another person in the organization receive a salary from the organization.

What is personal use?

Personal use means that you are helping family and friends, or remotely connecting to your own non-server devices, which are not being used in a commercial environment. Read more about it in this Knowledge Base article: How exactly is "personal use" defined?

Learn more about: Commercial use

Thank you

We would like to thank our users who use TeamViewer as intended and who help us to provide a free version for our personal users.

Our vision is to empower people to help people and we will always act according to this.

Read more about this topic in our Community Blog: Thank you for playing fair