Augment Your Frontline Workforce

Remote Support for Anyone, Anywhere, Anytime

Provide real-time support for your customers or service technicians.

Imagine a factory worker in France repairing a production machine that was engineered and manufactured in Germany or Japan. Getting an expert on-site would take days with considerable cost. Using TeamViewer Assist AR, the manufacturer’s support expert can remotely guide the technician through the repair with augmented reality.

• Improve first-time fix rates, avoid unnecessary site visits, and reduce costs
• Prolong machine health with guided preventative maintenance
• Record support sessions for future training and knowledge transfer
• Decrease human errors and avoid machine downtime
• Help customers perform first-level troubleshooting

Support your field service technicians no matter where they are.

Using TeamViewer Assist AR, remote experts can securely provide step-by-step guidance to field technicians during a live video session, or aid them in complex fault resolution. Improve processes and increase accuracy with comprehensive expert guidance.

• Improve service resolution time with real-time expert guidance
• Provide instructions for complex procedures as needed, minimizing human error
• Share files and resources, like manuals or diagnostic data, directly within the video session
• Guide and mentor junior technicians more quickly while ensuring safety and compliance