Whether you’re using your TeamViewer™ channels for IT administration, tech support, or collaboration, you want to make sure certain people can always establish a connection. By setting up channel groups, you can better support your customers and ensure that the staff addresses priority needs promptly.
Feature Details & Supported Products
Optimize Concurrent TeamViewer Sessions
Create channel groups to optimize concurrent TeamViewer sessions. Easy to set up and configure, channel groups ensure that specific customers and teams always have access to the channels they need. This powerful customization option lets you determine how your license and corresponding channels are used and by whom.
Enhance overall performance using channel groups to create dedicated support channels for:
Your company’s CEO
Key Account/VIP customers
Different levels of support (Tier I, Tier II, etc.)