Save Time and Energy with Mobile Device Support

August 5, 2015

Have you ever needed to help your colleagues, customers, or employees get things done with their mobile device?

It’s time consuming and complicated to explain remotely what to do and where to click. Often it leads to misunderstandings and frustration along with not even solving the problem.

Thankfully, there’s help at hand to resolve these issues. With TeamViewer, support for mobile devices can be as successful and easy as providing support for PCs.

While the Screen Sharing SDK deals with providing support directly to a user in-app, you can provide support to an entire mobile device by connecting to the TeamViewer QuickSupport app.

Mobile Device Support with TeamViewer

Stay in your supporting routine

By using mobile device support with TeamViewer, you can connect to any mobile device running iOS or Android, and even remote control Android devices.

This way you can, for example, help users with setting up their Bluetooth connection within the operating system settings of Android and/or guide users through a workflow within your own finance app on an iPhone or iPad.

The experience of using mobile device support is similar to any other TeamViewer connection and provides features like:

  • Remote control
  • File transfer
  • Chat
  • Push & pull of settings
  • Detailed device information

Simply by entering the device’s TeamViewer ID within your TeamViewer full version (on Windows, Mac, or Linux), you can connect to the QuickSupport app as easily as connecting to a Mac, Windows, or Linux computer.

Mobile device support with TeamViewer

Set up your support for mobile devices

For seamless integration of support for mobile devices into your daily support business, you can add devices to which you connect regularly to your Computers & Contacts list. For single connections, you can use the TeamViewer ID of the mobile device.

Follow these simple steps to establish a connection within a few minutes.

 

Step 1 - Download the TeamViewer QuickSupport app on the mobile device
Step 1 – Download the TeamViewer QuickSupport app on the mobile device

Step 2 - Add the TeamViewer ID of the TeamViewer QuickSupport to your Computers & Contacts list.
Step 2 – Add the TeamViewer ID of the TeamViewer QuickSupport to your Computers & Contacts list.

Step 3 - Connect to the QuickSupport app from your Computers & Contacts list.
Step 3 – Connect to the QuickSupport app from your Computers & Contacts list.

 

 

Never get stuck in endless explanations again. Try mobile device support with TeamViewer today.

Watch this short video to find out more.

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