To solve the issue of physical distance and complex maintenance, Easy Track Survey started its search for a viable remote access solution that could help support the on-site workers to operate the digital geospatial surveying equipment on the ground while solving any issues in an instant.
Using TeamViewer, the company’s technicians are now able to:
- Support customers at any time, at any location regardless of the issue at hand
- Remotely access customer’s devices: Easy Track Survey technicians can get full visibility into the surveying software’s status and performance and help customers troubleshoot and resolve any issues in real-time
- Cut scheduling efforts, travel costs, and commuting time
Not only is Easy Track Survey able to support customers quicker, which in the construction industry is critical to mitigate risk and delays, but it allows the company to scale its business by being able to support more customers in less time.