Customer Success Story
LEITNER
AR-based support optimises the operating time of ropeways.
Challenges
As a manufacturer of state-of-the-art technologies, customers expect premium support from LEITNER – anywhere and anytime. The company’s service team has to tackle several challenges:
- Availability 24 hours a day, 365 days a year and immediate troubleshooting anywhere around the world
- Difficult working conditions when performing outdoor repairs
- Ropeway size and complexity make troubleshooting difficult
Solution
When providing support for ropeways, a view of the system from outside is often required. Here, TeamViewer Assist AR supports troubleshooting with augmented reality remote assistance functions. TeamViewer Assist AR provides a real-time video stream of the service location. Using graphical elements displayed on the live image, the experts at LEITNER can assist the technician on site. By recording the video connection, technicians can document the procedure.
Results
- Immediate repair thanks to remote assistance rather than field service technicians having to travel for several hours
- Fast troubleshooting even across language barriers if a customer speaks a different language
- Reduced costs for field technicians thanks to remote support
via TeamViewer Assist AR