Customer Success Story


Premium climate with a system: TeamViewer and S-Climate provide a pleasant indoor climate via remote support

Torben Nicolaysen, Head of Technical Support at S-Klima

The AR functionality of TeamViewer can easily be used via a smartphone camera – this increases the willingness of our customers to actually use the app enormously.

S-Klima supports customers with a telephone after-sales service to ensure that the units function perfectly and are quickly up and running again in the event of a fault.


  • Misunderstandings in telephone support for complex problems
  • High expenditure of time
  • Lack of overview of the customer‘s entire plant can make it difficult to find solutions


S-Klima relies on TeamViewer and TeamViewer Assist AR for efficient support. Result: Faster fault diagnosis and elimination through direct access to the device PCs, as well as better communication through a shared view of the system on site.

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