TeamViewer Commercial Use Suspected

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If you receive the message "commercial use suspected" or “commercial use detected”, and you believe the way you use TeamViewer does not match the definition of commercial usage, we would like to assist you in resolving the issue.

Using TeamViewer to help family and friends without receiving any financial compensation is considered personal use. However, using TeamViewer for the exercise of your business or profession, or for any purposes for which you directly or indirectly receive compensation – for example, team work with colleagues, or providing free support to third parties which have bought software from you – does not qualify as personal use.

Please fill out the form below so we can confirm that you only wish to use TeamViewer for personal / non-commercial purposes. The information provided by you (Name, Address, E-Mail address) is required to review your usage and determine whether you are using TeamViewer commercially and to reach out to you after your request has been processed.

After placing your request, there are three possible outcomes:

  1. We will reset your ID if private usage is confirmed
  2. We won’t reset your ID if commercial usage is still suspected. In this case, we will give you the opportunity to fill out a declaration of private use.
  3. If you provided us with an invalid device ID, we will inform you that your request could not be processed. You will have to fill out the form again but with your correct ID

We are aiming to solve all requests within seven days. Please note that we will attend to every request. Sending multiple requests will prolong the process.

* Required
Name *
E-Mail address *
Affected TeamViewer ID *
Usage explanation