Familiarizing Ricoh staff with the operation of production printers is essential for supporting their use in business. However, placing the printers at each site and keeping a PC with an OS that matches their use is difficult.
In the past, staff used to gather from all over Japan for training in Tokyo or Osaka. But, with TeamViewer's remote access to the PCs in the training rooms, travel expenses have been eliminated, and the time required for travel has been reduced. Optimize your training process and reduce the burden on staff with our remote training solutions.
We are also considering incorporating TeamViewer's augmented reality (AR) function into the main body of the equipment, allowing for remote support in terms of hardware. Coupled with TeamViewer's remote connection function, this will enable us to monitor equipment status and provide various types of support without bothering customers, resulting in increased peace of mind for them. Take your equipment support to the next level with Ricoh's advanced remote support solutions.