Resolve issues faster with Tia Troubleshooting

AI that diagnoses, remediates, and validates endpoint issues during support sessions, while keeping you in full control of every action.

Tia Troubleshooting

The challenge for IT teams

For many support teams, a lot of time is spent manually collecting device context, interpreting symptoms, and repeating remediations. This leaves them stuck in a cycle of reactive troubleshooting that makes it near impossible to scale IT operations.

Teams want to use AI to break this cycle, but only if they can trust it, stay in control, and keep their environment secure.

What Tia Troubleshooting does

Tia Troubleshooting helps you resolve issues faster and create consistent, standardized processes. At the same time, security is maintained through full traceability and strict human-in-the-loop approvals.

Administrators stay in control, deciding exactly how AI support is used across their teams through three progressive modes.

Tia modes  

  • Advise

    Uses proven fixes captured in Session Insights and device context to understand the issue and recommend the most relevant next steps.

  • Diagnose

    Everything in Advise, plus live diagnostics. Tia collects and analyzes endpoint data, narrows down the most likely root cause, then recommends the right remediation.

  • Resolve

    Everything in Advise and Diagnose, plus remediation. Tia recommends the appropriate fix, carries out the remediation (after your approval), and validates that the issue is fully resolved.

Benefits of Tia Troubleshooting

  • Resolve a broader range of issues

    Help your IT team tackle unfamiliar problems by providing context, diagnostics, and recommended next steps.

  • Accelerate resolution

    Move from diagnosis to remediation faster with AI that suggests fixes, supports approved execution, and validates outcomes.

  • Ensure AI governance

    Human-in-the-loop approvals, assignable modes, and administrator permissions keep AI actions aligned with your policies.

  • Scale expertise across teams

    Make structured troubleshooting guidance available to your whole team and reduce reliance on individual experts.

  • Control AI rollout

    Assign different AI capabilities to different roles without compromising security or control.

  • Build trust in AI-driven support

    Security-reviewed capabilities and validated remediation deliver reliable, repeatable recommendations.

  • Improve operational transparency

    Complete visibility into AI actions, approvals, and outcomes simplifies and supports compliance.

  • Continuously improve troubleshooting

    Validated resolutions become trusted knowledge that improves future recommendations.

Curated and security-reviewed by experts

At the foundation of Tia Troubleshooting is Tool Catalog, a curated library of diagnostic and remediation tools. Grounded in TeamViewer’s endpoint automation expertise, these LLM tools are refined by experts and security-reviewed before they run.

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