Electra-Media, Inc. (EMI), a US-based leading force in digital outdoor signage, grappled with excessive on-site support costs and managing content remotely. Enter TeamViewer: Now, EMI swiftly delivers live content updates and troubleshoot issues through a single remote login for high-profile displays such as LA Coliseum and BMO Stadium.
Displays are only as effective as their content, the maintenance and the project management behind them: EMI, with high-profile clients across California and almost a 40-year commitment to excellence, faced challenges in managing its digital signs effectively.
Each sign featured a distinct processor and configuration. Addressing issues or updating content demanded technicians spending hours physically visiting sites, often dedicating an average of four to five hours to travel and the same time for the on-site resolution. A time-consuming and expensive process, which hindered EMI’s growth and its renowned customer support.
To cut costs and have its teams focus on working instead of commuting, EMI turned to TeamViewer. With our remote access product, EMI's team members could now troubleshoot issues and update content from anywhere and help clients noticeably quicker, while avoiding unnecessary travels and save on carbon emissions. By getting instant access to the displays data, real-time analytics allowed EMI to see the performance of each advertising campaign.
Adopting TeamViewer Remote helped EMI reduce costs and expediate customer service for their clients. The company saved over six figures a year by reducing technician travel and labor costs, passing that value onto their customers by reallocating resources to focus on creative campaigns, client collaboration, and new business ventures.
Thanks to TeamViewer, EMI’s presence now spans across Maryland, New Jersey, Minnesota, Georgia, and beyond, with exciting plans for further expansion. All made possible by a single, secure login via TeamViewer.
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