cleanLASER provides remote support via TeamViewer for more than 1500 installations worldwide
Industry: High Tech and Software
Use case: Remote Access
Background
The high-tech medium-sized company cleanLASER from Herzogenrath near Aachen, Germany, cleans and processes surfaces of all kinds with the power of light - highly efficiently, thoroughly, precisely and environmentally friendly. The product range includes mobile equipment, for example for cleaning the facades of buildings, as well as fully automated laser cleaning systems for the production of vehicles, food or medical technology. In these areas of application it must be guaranteed that the laser cleaning systems work reliably and trouble-free even at high workloads.
Challenges
The cleanLASER product range includes mobile equipment, for example for cleaning the facades.
- Customers spread all over the world require immediate assistance in the event of a fault
- The control unit of the laser is based on an embedded system for which no standard remote control solution can be integrated
- Plant availability is a decisive competitive criterion
Solution
To ensure that the systems run as smoothly as possible, the high-tech company relies on TeamViewer and TeamViewer IoT for its global support. The interface, jointly developed by TeamViewer and cleanLASER, enables secure remote access to the cleanTOUCH laser control.
Results
In 85 percent of cases the cause is found and eliminated within just a few minutes
Fast assistance even outside of classic support cases
Payoff in less than six months
“Thanks to TeamViewer, we can offer our customers worldwide immediate help in real time. And with TeamViewer IoT we are able to offer our proven service quality for IIoT applications as well.”
Head of Global Service Department at cleanLASER
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
