Coca Cola HBC

Customer Success Story

Coca Cola HBC

Coca-Cola HBC aims for 100% accuracy using TeamViewer Frontline’s vision picking solution xPick.

Suzana Rari, Supply Chain Manager, Coca-Cola HBC Greece & Cyprus

Thanks to TeamViewer’s innovative technology and excellent collaboration, we were able to improve our productivity while at the same time increase our picking quality and thus our customer satisfaction. It could not be better.

Coca-Cola Hellenic Bottling Company (HBC) is one of the largest bottlers for The Coca-Cola Company in terms of volume, with sales of more than two billion unit cases every year. At the Coca-Cola HBC distribution center based in Thessaloniki, Greece, a team of 12 pickers collects multi-product orders. Crates, shrink-wrapped bottle packs, and cans are packed onto pallets for the delivery trucks. For order picking, they use tablets mounted on pallet jacks and radio frequency (RF) scanners.

Challenges

Constantly exploring new technologies that help optimize their logistics processes and increase customer service level, Coca-Cola HBC identified the opportunity to switch to smart glasses and remote assistance solutions to improve picking quality and pallet packing accuracy in the warehouse.

Solution

To optimize their processes, Coca-Cola HBC chose to implement the industry-proven TeamViewer Frontline solution xPick running on robust RealWear HMT-1 smart glasses. The pickers are shown the picking items, picking locations, and quantities right in their field of view. To confirm they picked from the right location, they scan a QR code above the pallet with the smart glasses’ camera.

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