Würth

Customer Success Story

Würth

The smart way to automatically reorder for recurring needs

Michael Scheuber, Project Manager at Würth

The remote access enables us to access the Würth systems to implement the wishes and requirements of the customers without being on site.

Until now, Würth could only access its shelving systems from a distance in a very cumbersome way in order to manage them centrally and to help the customer via remote control if necessary.

Challenges

  • Non-existent automation in the ordering system
  • Travel to customer required in case of technical problems
  • Remote maintenance with support for the latest product and market developments

Solution

With the Dell IOT Edge Gateway 3001 and TeamViewer IoT, Würth has created a central platform for current and future ordering systems and now has a web-based configuration interface that enables it to keep its shelves stocked anytime and anywhere.

Results

Technicians solve any questions and problems that arise simply and securely via remote access.

  • 100% availability of Würth products for customers
  • Immediate remote support at the customer‘s site in case of need
  • Significant cost reduction through reduced field work

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