The Healthcare Business Division at Konica Minolta, Inc. has a long history of using remote support, going back to the start of digitalization for medical imaging diagnosis using film. The company now uses TeamViewer after comparing and deliberating on a variety of points regarding the options.
- Limiting the increase of field service staff
- Reducing license costs and increasing convenience
- Providing year-round support for customers in medical institutions, 24 hours/day
Konica Minolta has provided remote support since the Integrated Services Digital Network (ISDN) era. So, when it was time to adopt a new remote access service, they selected TeamViewer for performance and security. They have now expanded their use from remote support to internal business.