Use cases
Enhance every digital employee experience with the TeamViewer DEX platform. Select your specific use cases to see demo videos narrated by product experts.
TeamViewer named a Leader by Gartner®
TeamViewer is a Leader in the 2026 Gartner Magic Quadrant™ for DEX Management Tools.
Use case overview
How IT teams use TeamViewer DEX
Secure remote control: 1E and TeamViewer
Context-rich, policy-first remote troubleshooting—straight from ServiceNow.
Enable network logging in web-based applications
Enable remote Chrome network log collection and automate log transfers for service desk investigations.
Measuring business impact and DEX maturity
Quantify ROI in time and cost savings from reduced ticket volume.
Understanding device health and experience
Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.
Finding dynamic information in real time
Find dynamically named files, parse them to locate novel issues, and maintain DEX quality after introducing new products.
Persona-based, data-driven device refresh
Customize resource demands by persona, ensure devices are properly sized, and use real-time data to make informed device decisions.
Proactively troubleshoot Microsoft Teams issues
Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.
Managing battery health
Use real-time data to optimize device refresh cycles and ensure right-sized devices, creating a customized refresh strategy tailored to your organization's needs.
Managing a data-driven device refresh strategy
Leverage real-time data to optimize device refresh cycles and ensure right-sized devices, creating a refresh strategy tailored to your organization's needs.
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Without technology, there is no digital employee experience.
Modern employee experience depends on real-time technology that works. With TeamViewer DEX, IT gains control, speed, and security across every device—without the manual effort.