Customer Success Story
Customer Success Story
How a Danish bank streamlines client services in a fast-growing online channel by using a highly secure remote access solution
Ensuring that customers enjoy a consistent, reliable and high-quality online experience is vital to the success of this important channel. To this end, Jyske Bank has an extensive team of 30-40 people dedicated to supporting online customers across four different departments.
For more information, visit: http://www.jyskebank.com.
In addition to exceeding customers’ expectations and boosting its brand perception, Jyske Bank is now able to service more customers in a fraction of the time by boosting internal productivity and efficiency.
TeamViewer provides an efficient, intuitive, and highly secure remote support tool, enabling the rapid resolution of customers’ online banking issues and leading to improved customer satisfaction. Up to 80% of the bank’s customers use the Jyske Netbank internet service with full confidence that their personal data is safe.
