Intune Device Sync lets you connect your Microsoft Intune environment with TeamViewer and keep your device groups aligned across both platforms. When you sync Intune groups, TeamViewer copies the structure and shows the devices that belong to each group. This reduces manual work and creates a clean, reliable device list. You can sync once or keep groups updated with continuous, near‑real‑time sync.
This article applies to all Microsoft Connect, Microsoft Connect Pro, and Enterprise Integration Add-On license holders.
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A supported TeamViewer license with the correct Microsoft integration add-on (Microsoft Connect, Microsoft Connect Pro, or Enterprise Integration).
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Admin access to your Microsoft Intune environment.
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Defined Intune device groups that you want to sync with TeamViewer.
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Devices are already assigned to your TeamViewer company.
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Recommended: Enable company device groups for your TeamViewer company.
Software and licensing
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A supported TeamViewer license with the appropriate Microsoft integration add-on.
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TeamViewer installed on all devices that should be available for remote support.
Supported administrator platforms (outgoing connections)
Administrators establishing outgoing connections using the TeamViewer Full Client can use:
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Windows
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macOS
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Linux
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iOS
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Android
Supported end-user devices (incoming connections)
End-user devices that allow incoming connections via the TeamViewer QuickSupport app:
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Windows (MDM-managed PCs)
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Note: Windows devices enrolled using userless methods (such as DEM and WCD) do not show the TeamViewer notification in the Company Portal app.
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Android
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Android Device Administrator (DA)
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Android Enterprise personally owned devices with a work profile (BYOD)
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Not supported: Dedicated and fully managed Android devices
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macOS
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iOS
Unsupported devices
The following devices are not supported:
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HoloLens
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Surface Hub
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Windows 10 S devices
Company Portal app (legacy integration only)
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For the legacy Intune integration, the Company Portal app is required for users to receive and allow remote support requests.
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The legacy integration cannot be used for devices managed with the Intune app.
Planning your initial setup and deployment
We recommend the following initial setup strategy:
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Create a device group in TeamViewer and add the devices you plan to use TeamViewer with to this group.
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Create a policy and assign the policy to the created device group.
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Create a rollout configuration.
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Assign the created device group to the rollout configuration.
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Set the policy inheritance to inherit from group.
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Now, deploy TeamViewer to devices using Intune. Please find our deployment user guide here.
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In Intune, it does not matter which Intune groups contain the devices
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You can assign deployment packages to multiple Intune groups simultaneously
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All devices receiving this package will automatically be placed into the device group defined in your rollout configuration
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Now, you can sync your Intune groups. Once TeamViewer is installed on the devices, you can proceed to enable the Intune Device sync integration and sync the Intune device groups you want to mirror, as described in the sections below. Devices will then be copied into the correct TeamViewer groups based on your synced Intune structure.
Note: Devices will not be copied into their final TeamViewer groups if TeamViewer is not installed on them. This is why Step 4 must be completed before enabling Intune Sync mappings.
How to enable the Microsoft Intune Device Sync integration
First, you need to enable the Microsoft Intune Device Sync integration.
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Open TeamViewer.
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Go to Admin settings.
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Within the Company management section, click General.
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Click Integrations.
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Next to Microsoft Entra ID, click Authorize.
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Sign in with your Microsoft Intune administrator account.
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Confirm the connection on behalf of your company.
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Now, next to Microsoft Intune Device Sync, click Authorize.
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Sign in with your Microsoft Intune administrator account again.
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Confirm the connection on behalf of your company.
You have successfully enabled the Microsoft Intune Device Sync integration within TeamViewer.
How to sync device groups in TeamViewer
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Go to Admin settings.
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Within the Company management section, click General.
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Click Integrations.
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Within the Synchronization section, click Intune device groups.
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Click Add groups.
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Go to Intune device groups.
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Select the device groups you want to sync and click Continue.
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Choose the sync frequency:
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Sync once (currently the only sync frequency available)
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Click the arrow next to Add groups and click Add and sync.
The synchronization will now start. Once synchronization is complete, your device groups will be available in the Devices menu.
How to manage device group syncs
If you no longer want to sync a device group:
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Go to Admin settings.
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Within the Company management section, click General.
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Click Integrations.
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Within the Synchronization section, click Intune device groups.
To enforce the sync of a device group
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Select a synced group.
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Click Sync.
To change the sync frequency of a device group
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Select a synced group.
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Click Change frequency.
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Select the desired frequency.
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Click Save.
To stop a device group sync
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Select a synced group.
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Click Remove.
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Confirm by clicking Remove.
Next step: Grant your user groups access to these devices
Once your device groups and devices are synced, you can grant your user groups access to these devices by following the instructions here: Share and manage access to devices in TeamViewer
Notes and limitations
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Syncing does not create or delete devices
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Other metadata (assigned users, policies, custom fields) is not synced at this time
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Additional syncing capabilities are planned for future releases