TeamViewer Tensor

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Tensor

Named User Based license

Lite/Basic/Pro/Unlimited

Commercial

Granular access management to protect devices
256-bit AES end-to-end encryption
Trusted devices
Two-factor authentication
Block and allow lists
Cross-device access to desktops
Connection to the following Operating Systems

'Windows, macOS, Linux, Android, iOS, ChromeOS

Connection to Linux headless devices
Connection from the following Operating Systems

'Windows, macOS, Linux, Android, iOS, ChromeOS

Support for mobile devices (also mobile to mobile)
TeamViewer web client
VPN
Secure unattended access
Remote printing
Remote sound
Wake-on-LAN
Black screen & block remote input
Proxy support
Multiple monitor support
Remote Terminal
Endpoint Protection (powered by Malwarebytes)

Available as Add-On

Endpoint Detection & Response (powered by Malwarebytes)

Available as Add-On

Managed Threat Hunting

Available as Add-On

Managed Detection and Response

Available as Add-On

Assist AR Lite

Available as Add-On

VoiP, Video, Chat during remote control session
Switch sides
Number of devices to connect from

Unlimited

Concurrent connections (channels) included

Not applicable due to license model

Number of concurrent sessions per concurrent channel

15

Remotely Access & Control devices
Custom branding
Remote QuickSteps
Remotely install TeamViewer Host
In-session automation/scripting (number of scripts)

50

Invite additional participant and session handover
File Transfer
File transfer queuing
Assign service cases to other technicians
Service queue
Service case creation per hour

60

Service case notifications
Service case chat
Service case reporting
SOS Button
Customer Satisfaction Rating
UAC (User Access Control) support
Terminal server support (connect into user sessions)
Record and playback remote sessions
Device access reporting
User access reporting
Connection billing
Device management
Managed devices

Yes, number depends on Contract

Licensed users

Yes, number depends on Contract

Number of licenses manageable with one account

Yes, number depends on Contract

Dedicated Connection Groups
Find nearby contacts
Group sharing
(Device) Policies - number of policies

60

Set device Policies via API
User management
Customized device information
Create custom fields in/ to Computers & Contacts list

25

Create Groups & Subgroups in Computers & Contacts list
Mass deployment (MSI package - rollout TV via script)
Company Address Book
MDM Advanced

Available as Add-On

MDM Enterprise

Available as Add-On

Remote Device Monitoring

Available as Add-On

Asset & Patch Management 

Available as Add-On

Asset discovery 

Available as Add-On

Enhanced Mass Deployment (on top of MSI package)
Conditional Access Router

N/A (Lite/Basic);

Included (Pro/Unlimited)

Single-Sign-On (SSO)

Available as Add-On (Lite); Included (Basic/Pro/Unlimited)

Auditability (Audit log and API)

Available as Add-On (Lite); Included (Basic/Pro/Unlimited)

User groups
SDK (Software development kit)

N/A (Lite/Basic);

Available as Add-On (Pro)

Included (Unlimited)

Tensor Agent

Starting from 5 (Lite, Basic)/10 (Pro)/15 (Unlimited); Total number depends on Contract

Tensor Light Agent

Yes, number depends on Contract

Remote Worker

Yes, number depends on Contract

Web API (general application programming interface)
Web API rate limit

48.000 per 24 h

Web Chat SDK
3rd party Integrations

Available as "Enterprise Integration Package" (Add-On): Apptec360, Cherwell, EloView, FreshWorks Standard, FreshWorks Enterprise, IBM Maximo, JamF, JIRA Cloud, JIRA Data Center, ManageEngine, Matrix42, Microsoft Azure VM Extension, MS Dynamics, MS InTune, MS Teams, REACH API, Salesforce, ServiceNow Standard, ServiceNow Enterprise, Slack, Sophos, ZenDesk Standard, ZenDesk Enterprise,  Zoho

Microsoft Active Directory (SSO)
Okta (SSO)
AD Connector (manual AD Sync)
Session Insights

Available as Add-On

Tech Support via Phone

Definitions:
Unless otherwise stipulated herein below, capitalized terms in the Product Description shall have the same meaning as defined in the TeamViewer EULA.

Named User License: Under a Named User License, access to and use of the Product is limited to the specific individuals designated as Users. The right to use the TeamViewer Product is exclusively granted and bound to the Users. Group or shared logins are strictly prohibited. Re-assignment is limited to two (2) times per User per calendar year.

Add-On: Add-On refers to: (i) additional licensed items (e. g. Users, Endpoints, etc.) purchased to extend the scope of License; (ii) specific features and/or functionalities of the Product that may be activated by purchasing an additional Add-On License. Unless otherwise stipulated in the Contract, Add-On(s) will be added and co-termed to the existing Subscription License.

User: A User is a natural person first identified with a personalized login and designated by Customer to use the respective TeamViewer Product within the scope of the acquired License. Each User must at all times during the designation meet the requirements of an Authorized User in the meaning of EULA. The number of Users is subject to ordering and may be raised by order during the subscription. At least one of the Users must be designated as company administrator to manage the Users in the TeamViewer Management Console on Customer’s behalf.

Endpoint: An Endpoint is an internet-capable computing device (e.g., desktops, notebooks, tablets, smartphones, workstations, servers, point-of-sale terminals, printers or handhelds; examples not exhaustive and subject to the operating system requirements) designated by Customer to use the Services under the acquired License, regardless if in the effective use or not. The number of Endpoints is subject to the Product Description and may be raised by order.

Managed Devices: A Managed Device refers to a computing device assigned to a specific TeamViewer account or company profile in the TeamViewer Management Console and centrally managed by the company administrator.

Mobile SDK (Software Development Kit): Available as Add-On that allows Customer to use the Software Development Kit (“SDK”) of TeamViewer that enables implementation of TeamViewer Product into Customer’s mobile applications (“Customer Apps”). Customer is allowed to deploy such Customer Apps to its Authorized Users, provided that the Authorized Users are contractually bound to use the Customer Apps and related TeamViewer Services in compliance with the License, and Customer shall ensure that the data processing by TeamViewer with respect to the personal data of its Authorized Users is duly covered by its contractual relationship to the Authorized Users, by adding TeamViewer to its data processors list as a sub-processor of Customer, or, if necessary, obtain consent of its Authorized Users to such data processing by TeamViewer.

Integration refers to the application that integrates the respective TeamViewer Product as embedded function of a third party solution or platform and enables Customer to use the TeamViewer Product via such third party platform or solution, for which Customer also needs additional license from the third party provider.

Agent/Tensor Agent: An Agent is a User of TeamViewer Tensor (Classic). One of the Agents must have company administrator permission in the TeamViewer Management Console (“Company Administrator Agent”). An Agent (including Light Agent or Remote Worker) License may be reassigned to another TeamViewer account by the Company Administrator Agent subject to the maximum number of assignments as set out in the Contract or, if nothing specified, twice (2x) per calendar year.

Light Agent/Tensor Light Agent:  A Light Agent is an Agent of TeamViewer Tensor (Classic) with limited amount of connections via TeamViewer. Each Tensor Light Agent is allowed to establish up to the maximum amount of connections as set out in the Contract or, in case no amount is stipulated, up to 20 connections within a calendar month.

Tensor Access

Commercial
Named User license

Tensor Support & Tensor Support Concurrent

Commercial
Named User license

Granular access management to protect devices
256-bit AES end-to-end encryption
Trusted devices
Two-factor authentication
Block and allow lists
Cross-device access to desktops
Support for mobile devices (smartphones and tablets, also mobile to mobile)
As per System Requirements, connection to/from the following operating systems: Windows, macOS, Linux, Android, iOS, ChromeOS
TeamViewer web client
Secure unattended access
Remote printing
Remote sound
Black screen & block remote input
Wake-on-LAN
Proxy support
Multiple monitor support
Endpoint Protection (powered by Malwarebytes)
Endpoint Detection & Response (powered by Malwarebytes)

1 per User/Available as Add-On*

Available as Add-On

Managed Threat Hunting

Available as Add-On

Available as Add-On

Managed Detection and Response

Available as Add-On

Available as Add-On

Backup of files and folders

Available as Add-On

Available as Add-On

Assist AR Lite

Available as Add-On

MDM Advanced

Available as Add-On

MDM Enterprise

Available as Add-On

VoIP (in session)
Chat (out of session)
Chat (in session)
Switch sides
Number of devices to connect from

No limitation

No limitation

Number of channels (concurrent connections)

1 per User

Tensor Support: 1 per User;

Tensor Support Concurrent: 1 per 3 Users

Remotely access & control devices (attended access)

No limitation

Custom branding of Managed Devices
Remote QuickSteps
Invite additional participant and session handover
In-session automation/scripting (number of scripts)

No limitation

File Transfer
File transfer queuing
Record remote sessions
Incoming connections report (on device level)
User access reporting
Connection billing
Remote device monitoring

Number depends on Contract/Available as Add-On*

Asset & patch management

Number depends on Contract/Available as Add-On*

Managed devices

3 per User

5000*

Licensed users

Number of Users depends on Contract

Number of Users depends on Contract

Number of licenses manageable in a company profile

Number depends on Contract

Number depends on Contract

Device list and Address book
Device groups (incl. group sharing)
Device Policies (incl. Policies via API) – number of policies

0

1000

User management
Mass deployment (MSI package)
Enhanced Mass Deployment (on top of MSI package)
Conditional Access Router

Available as Add-On

Available as Add-On

Single-Sign-On (SSO)
Auditability (Audit log and API)
Mobile Software Development Kit (SDK)

Available as addon

Embedded devices support

Available as Add-On

Web API (general application programming interface)
Web API rate limit

36.000 per 24 h

3rd party Integrations

Available as "Enterprise Integration Package" (Add-On): Apptec360, Cherwell, EloView, FreshWorks Standard, FreshWorks Enterprise, IBM Maximo, JamF, JIRA Cloud, JIRA Data Center, ManageEngine, Matrix42, Microsoft Azure VM Extension, MS Dynamics, MS InTune, MS Teams, REACH API, Salesforce, ServiceNow Standard, ServiceNow Enterprise, Slack, Sophos, ZenDesk Standard, ZenDesk Enterprise,  Zoho

On-premise active directory sync (AD connector)
Session Insights

Available as Add-On

Support via phone

Definitions:
Unless otherwise stipulated herein below, capitalized terms in the Product Description shall have the same meaning as defined in the TeamViewer EULA.

Named User License: Under a Named User License, access to and use of the Product is limited to the specific individuals designated as Users. The right to use the TeamViewer Product is exclusively granted and bound to the Users. Group or shared logins are strictly prohibited. Re-assignment is limited to two (2) times per User per calendar year.

Add-On: Add-On refers to: (i) additional licensed items (e. g. Users, Endpoints, etc.) purchased to extend the scope of License; (ii) specific features and/or functionalities of the Product that may be activated by purchasing an additional Add-On License. Unless otherwise stipulated in the Contract, Add-On(s) will be added and co-termed to the existing Subscription License.

User: A User is a natural person first identified with a personalized login and designated by Customer to use the respective TeamViewer Product within the scope of the acquired License. Each User must at all times during the designation meet the requirements of an Authorized User in the meaning of EULA. The number of Users is subject to ordering and may be raised by order during the subscription. At least one of the Users must be designated as company administrator to manage the Users in the TeamViewer Management Console on Customer’s behalf.

Endpoint: An Endpoint is an internet-capable computing device (e.g., desktops, notebooks, tablets, smartphones, workstations, servers, point-of-sale terminals, printers or handhelds; examples not exhaustive and subject to the operating system requirements) designated by Customer to use the Services under the acquired License, regardless if in the effective use or not. The number of Endpoints is subject to the Product Description and may be raised by order.

Managed Devices: A Managed Device refers to a computing device assigned to a specific TeamViewer account or company profile in the TeamViewer Management Console and centrally managed by the company administrator.

Mobile SDK (Software Development Kit): Available as Add-On that allows Customer to use the Software Development Kit (“SDK”) of TeamViewer that enables implementation of TeamViewer Product into Customer’s mobile applications (“Customer Apps”). Customer is allowed to deploy such Customer Apps to its Authorized Users, provided that the Authorized Users are contractually bound to use the Customer Apps and related TeamViewer Services in compliance with the License, and Customer shall ensure that the data processing by TeamViewer with respect to the personal data of its Authorized Users is duly covered by its contractual relationship to the Authorized Users, by adding TeamViewer to its data processors list as a sub-processor of Customer, or, if necessary, obtain consent of its Authorized Users to such data processing by TeamViewer.

Integration refers to the application that integrates the respective TeamViewer Product as embedded function of a third party solution or platform and enables Customer to use the TeamViewer Product via such third party platform or solution, for which Customer also needs additional license from the third party provider.