How CIOs can tackle their biggest security and compliance fears

A recent audit uncovers critical gaps caused by disconnected IT tools—leaving CIOs scrambling to reassure boards and regulators. It’s a familiar scenario for enterprise technology leaders facing mounting pressure to manage complex systems, ensure compliance, support a distributed workforce, and counter escalating security threats.

The root problem? Fragmented tools and inconsistent access controls quietly undermine compliance efforts, increase audit failures, and introduce operational inefficiencies across the business.

This blog explores why consolidating remote support and IT management into a unified, secure platform is the most effective way to reduce risk, improve compliance, and strengthen executive trust.

Why fragmented IT tools and access controls are a hidden threat  

Fragmentation is more than an inconvenience. When IT support and management tools are siloed and access policies vary, blind spots appear—making it difficult to track who accessed what, when, and why. Both auditors and attackers notice these gaps.

A 2023 Gartner report found that enterprises with disconnected IT systems are twice as likely to fail compliance audits than those using unified platforms. Inconsistent access controls also widen the attack surface, increasing the risk of unauthorized access.

A CIO at a global financial services firm put it plainly: "Every audit cycle, we spend weeks chasing session logs across disconnected tools. It drains resources and increases business risk.”

The root causes are clear:

• Too many point solutions, each with its own access model and audit trail
• Manual processes for documenting support activity
• Limited visibility into device health and user actions

Instead of reacting to audit failures or slow incident response, CIOs should fix the source of the problem: fragmentation.

TeamViewer addresses these challenges head-on. Our AI-powered platform automatically documents remote sessions, preserves institutional knowledge, and provides structured insights for audits, onboarding, and training—reducing manual effort and closing compliance gaps.

The measurable impact of a unified, secure IT solution

Consolidating remote support, digital employee experience (DEX), and IT management delivers tangible improvements in compliance, efficiency, and risk reduction.

A unified solution ensures:

• Consistent access controls
• Centralized visibility
• Comprehensive audit trails

Every session is logged, every action is traceable, and every device is covered—regardless of location.

One standout example is TeamViewer’s integration with ServiceNow. This deep integration brings together the remote support power of TeamViewer Tensor, advanced DEX capabilities, and intelligent automation—all within ServiceNow.

From a single pane of glass, IT teams can launch secure sessions, manage incidents, gain insights, and document every interaction.

But it doesn’t stop there. Tensor’s integration bundle includes Microsoft Teams, Intune, and Salesforce—allowing IT to:

• Unify device management, support, and endpoint security
• Automate workflows
• Gain full visibility from cloud to endpoint

These integrations enable IT teams to resolve issues faster, collaborate more effectively, and manage a diverse device landscape with confidence.

The results speak for themselves:

• 30% reduction in mean time to resolution (MTTR) after adopting unified remote support.
• 100% of remote sessions are logged and auditable, supporting regulatory needs in finance, healthcare, and manufacturing.
• Recognized as a Leader in the 2025 Gartner Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. Thanks to strong DEX, device uptime for Britain's favorite retailer has risen to 98%.

Conclusion

Fragmented systems are a root cause of audit failures, inefficiency, and elevated risk. A unified, secure IT platform offers a practical path forward.

By consolidating remote support, automating workflows, and centralizing audit trails, CIOs can:

• Strengthen compliance
• Reduce manual effort
• Restore confidence across the business

The stakes are too high for incremental change. Unified solutions deliver a new standard of compliance, security, and operational excellence.

Reimagine your IT strategy—and ask yourself what your team could achieve if compliance and security no longer held you back.