Background
Carollo Engineers is an environmental engineering firm specializing in the planning, design and construction of water and wastewater facilities. Since 1933, Carollo has been dedicated to improving the communities it works in, and is now the largest water-only consulting firm in the U.S.
Carollo is the largest water-only consulting firm in the U.S., specializing in environmental engineering and the construction of water and wastewater facilities. TeamViewer DEX has been at the heart of Carollo’s infrastructure for the best part of 10 years, unlocking data insights, reporting, and more informed remediation decision making.
Solution
At Carollo, accurate, real-time data is everything. In situ for the best part of 10 years, TeamViewer DEX has been enabling Carollo to monitor and remediate technical issues across its highly dispersed workforce. It is ever-present in helping Carollo’s IT team to resolve issues and improve the user experience. Carollo values TeamViewer DEX’s ability to integrate with other data sources, including SCCM, and with data visualization tools like Power BI. By tying together data from different sources, including TeamViewer DEX’s real-time insights, Erik empowers other areas of the business.
Off the back of data reporting, decisions are made. And when it comes to remediation, TeamViewer DEX is often the tool of choice. As the various teams discover new vulnerabilities, the TeamViewer DEX Platform is able to remediate regardless of VPN access. Under the banner of compliance, removing unsupported products achieves two things: mitigating the security risks of unpatched applications, and freeing up user licenses, ultimately leading to cost savings.
Erik Dixon Systems Administrator at Carollo Engineers
“The TeamViewer DEX platform is a game-changer for us. By utilizing Digital Employee Experience (DEX) data, we can make the case for things like not upgrading machines that provide a great experience, unlocking huge cost savings along the way. It also allows us to identify performance issues early – often before users have noticed.”
Outcome
We sat down with their team to find out what he loves about TeamViewer DEX’s real-time data, and how it’s fuelling better remediation and intuitive reporting across a complex organization:
- TeamViewer DEX has proved to be the fastest at retrieving data from a hybrid workforce, particularly for Carollo employees who mostly work from home and off-VPN.
- SCCM provides reports from the last hardware / software scan, which may be a few days old; with TeamViewer DEX, when a machine comes online, the data is instant, giving Carollo the most accurate picture of ‘now’.
- Integrations with other data sources and Power BI’s visualizations means Erik’s team no longer has to respond to numerous ad hoc requests from different departments looking for specific data points or insights, reclaiming hours that can be spent on active remediation.
- Automations (formerly known as Guaranteed state rules) for applications with frequent vulnerabilities, (such as Google Chrome,) save “countless” hours of building an SCCM package, deploying it and then waiting.
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
