Certain hurdles may appear during the installation of TeamViewer Asset Management, preventing successful service implementation. The following article explains the requirements for successfully installing TeamViewer Asset Management.
The following article is for all TeamViewer Asset Management customers.
Note: Asset Management installs two components: Patch Management and Lansweeper. Successful installation requires both services to be deployed correctly.
Requirements
Below you will find all requirements for the successful installation of TeamViewer Asset Management.
- System requirements
- Hardware requirements
- Network requirements
- Certificate requirements
System requirements
WINDOWS
- Windows 11 (22000 or higher) x64 / 10 (1607 or higher) x64 / 8.1 x64
- Windows Server 2022 / 2019 / 2016 / 2012 R2 / 2012
MACOS
- macOS 12 up to penultimate version (x64)
Hardware requirements
Please ensure that all endpoints meet the minimum installation requirements:
Required Domains
Lansweeper
Make sure the following endpoints are accessible (port 443, HTTPS):
- https://download.lansweeper.com
- https://discovery-gateway.lansweeper.com
TeamViewer Patch Management
Please ensure that the following domain is reachable:
- https://content.ivanti.com
If issues persist after whitelisting the above domains, your network may be blocking certain IP ranges used by cloud infrastructure services.
In particular, ensure access to Amazon CloudFront and Elastic Load Balancing (ELB) IP ranges is not restricted. These services are used for delivering and managing various backend resources.
Refer to the latest IP ranges used by AWS services here:
Amazon IP Ranges (JSON)
Certificate requirements
Root certificates:
o DigiCert Trusted Root G4
Download Certificate
o Amazon Root CA1 certificate needs to be installed
Download Certificate
Intermediate certificates:
o DigiCert Trusted G4 Code Signing:
Download Certificate
Note for IT administrators: Install all certificates into the Local Machine certificate store:
- Place root certificates in Trusted Root Certification Authorities
- Place intermediate certificates in Intermediate Certification Authorities
For bulk deployment, consider using Group Policy, PowerShell, or your organization’s endpoint management tool (e.g., Intune or SCCM).
Additional Certificate Authority Endpoints
Some systems may block background certificate verification processes.
To avoid certificate-related errors, we recommend whitelisting the following endpoints as well:
OCSP Responder
Used to verify the status of SSL certificates:
CA Issuers
Used to retrieve the certificate chain:
CRL Distribution Point
Used for certificate revocation checks:
Hint: For organizations with strict network firewalls or proxy configurations, we strongly recommend coordinating with your IT or network administrator to implement these changes.
Troubleshooting
The following section explains how to troubleshoot various components of TeamViewer Asset Management.
Note: Please do not modify or interfere with any TeamViewer service settings or Lansweeper configurations directly on your machines. This can break core functionality and prevent systems from operating or recovering correctly.
- Troubleshooting Asset Management
- Troubleshooting Patch Management
- Troubleshooting partial installations
- Troubleshooting connection issues
Troubleshooting Asset Management
Common reasons for installation failure
- Please ensure the target devices meet the system requirements as seen above.
- Please ensure that the following endpoints are accessible (port 443, HTTPS) and respond within 10 seconds:
- Turn off proxy discovery.
Troubleshooting Patch Management
Common reasons for installation failure
Please ensure the following certificates are installed correctly:
- DigiCert Trusted Root G4: https://cacerts.digicert.com/DigiCertTrustedRootG4.crt
- DigiCert Trusted G4 Code Signing: https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt
Please ensure the domain https://content.ivanti.com is also reachable.
Troubleshooting Partial installations
In some cases, only one of the two required services is installed - usually due to network issues, such as blocked access to Lansweeper’s domains or TeamViewer-specific domains. When this happens, only Patch Management or only Lansweeper may be installed, resulting in reduced functionality and an inconsistent product state.
Depending on which service is missing, the device may appear in some views but not others. That said, the device will still appear in the Asset Management device list if either service is installed. However, some features and views rely on a specific service:
- The device will not appear in the Assets view if Lansweeper is missing.
- The device will not appear in the Patches view if Patch Management is missing, and will also not be available for software deployment.
To resolve a partial installation:
- Ensure TeamViewer version 15.68 or later is installed on the target device.
- Ensure all required network endpoints are accessible.
- Once the network issue is resolved, the missing Lansweeper service will automatically be re-attempted once per day.
- Alternatively, a manual reinstallation of the Asset Management client can be attempted as well.
- Once the network issue is resolved, the missing Lansweeper service will automatically be re-attempted once per day.
Troubleshooting connection issues
The following network requirements are needed in order for Asset Management to function correctly
Traffic requirements
Please ensure traffic from the following domains is allowed:
- https://discovery-gateway.lansweeper.com/ (port 443)
- https://download.lansweeper.com/ (port 443)
List of IP addresses
While not recommended, if a list of IP addresses is required, TeamViewer Asset Management uses CloudFront and Elastic Load Balancing (ELB). Please see the following links for more information: