Certain hurdles may appear during the installation of TeamViewer Asset Management, preventing successful service implementation. The following article explains the requirements for successfully installing TeamViewer Asset Management.

The following article is for all TeamViewer Asset Management customers.

Note: Asset Management installs two components: Patch Management and Lansweeper. Successful installation requires both services to be deployed correctly.

Requirements

Below you will find all requirements for the successful installation of TeamViewer Asset Management.

System requirements

WINDOWS

  • Windows 11 (22000 or higher) x64 / 10 (1607 or higher) x64 / 8.1 x64
  • Windows Server 2022 / 2019 / 2016 / 2012 R2 / 2012

MACOS

  • macOS 12 up to penultimate version (x64)

Hardware requirements

Please ensure that all endpoints meet the minimum installation requirements:

Specifications
Minimum
Recommended

CPU

x64, single-core 1 GHz

x64, dual-core 2 GHz

RAM

2 GB RAM

8 GB RAM

Free Disk Space

500 MB

1 GB

LAN connection speed

100 Mbps

1000 Mbps

Troubleshooting 

The following section explains how to troubleshoot various components of TeamViewer Asset Management.

Note: Please do not modify or interfere with any TeamViewer service settings or Lansweeper configurations directly on your machines. This can break core functionality and prevent systems from operating or recovering correctly.

Troubleshooting Partial installations

In some cases, only one of the two required services is installed - usually due to network issues, such as blocked access to Lansweeper’s domains or TeamViewer-specific domains. When this happens, only Patch Management or only Lansweeper may be installed, resulting in reduced functionality and an inconsistent product state.

Depending on which service is missing, the device may appear in some views but not others. That said, the device will still appear in the Asset Management device list if either service is installed. However, some features and views rely on a specific service:

  • The device will not appear in the Assets view if Lansweeper is missing.
  • The device will not appear in the Patches view if Patch Management is missing, and will also not be available for software deployment.

To resolve a partial installation:

  • Ensure TeamViewer version 15.68 or later is installed on the target device.
  • Ensure all required network endpoints are accessible.
    • Once the network issue is resolved, the missing Lansweeper service will automatically be re-attempted once per day.
      • Alternatively, a manual reinstallation of the Asset Management client can be attempted as well.