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TeamViewer DEX (Digital Employee Experience) Essentials is the streamlined, easy-to-deploy digital workplace platform explicitly built for modern businesses. It helps IT teams proactively resolve issues before interrupting work, enhancing efficiency, strengthening employee productivity, and keeping IT in control.

By reducing repetitive tasks, preventing downtime, and delivering actionable insights for compliance, TeamViewer DEX Essentials empowers IT teams to make smarter decisions faster. The result? A streamlined, future-ready platform that ensures employees stay productive, connected, and supported—wherever they work, on whatever device.

This article applies to all TeamViewer DEX customers

Prerequisites

To utilize TeamViewer DEX Essentials, the following prerequisites must be met.

  • A TeamViewer Premium, Corporate, or Tensor license must be activated for the account/Company Profile.
  • Windows 10 (x64) (22H2) or later is installed.
  • TeamViewer Host or Full Version 64-bit (x64) version 15.65 or later must be installed.
  • The TeamViewer account must have a Company set up, access to TeamViewer Policies, and policy administration permissions for the devices.
  • The Devices must be managed by the Company.
  • The new UI must be used.

TeamViewer DEX Essentials interactive demo

To get a feel for the services, we have created the following demo that walks through the main components:

TeamViewer DEX Essentials interactive demo

How to activate TeamViewer DEX Essentials

Once the license is activated for the account and Company Profile, the region for tenant provisioning (and, therefore, data storage) must be selected. Currently, the EU, UK, Canada, or the US (East or West) can be chosen.

Tenant provisioning begins after activation, working in the background, and takes about 30 minutes; customers will be notified upon completion, both in-product and via email, as soon as it is ready for usage. Once completed, device setup can begin.

TeamViewer DEX Essentials must be activated for the devices via a TeamViewer policy. An existing TeamViewer policy can be used (updated with an additional setting), activating TeamViewer DEX Essentials for all online devices currently assigned to the policy.

Alternatively, a new TeamViewer policy can be created. In this case, you will need to select the devices to add to the policy, which will then have TeamViewer DEX Essentials activated.

Functionality

Insights

Upon product activation, the 1E offline agent is deployed to each device. This begins the delivery of instruction packages that scan for common IT health issues. TeamViewer DEX Essentials presents actionable insights across all monitored devices, and users can drill down to specific topics by clicking on device icons.

If a compliance check fails, the device is displayed as Impacted and, therefore, non-compliant.

One feature of TeamViewer DEX Essentials is the generation of Insights. This is done via prebuilt policies applied to devices under management, via the installation of the 1E agent. The following insight categories are provided:

Performance

Improve productivity and experience by eliminating device slowdowns before they impact work.

Applications

Keep employees productive by resolving app crashes and slowdowns that impact productivity.

Operating System

Reduce frustration and IT noise by keeping devices stable and responsive, without user disruption.

Security

Ensure critical security services and apps are working correctly, keeping your business secure.

Networking

Ensure seamless collaboration and fewer support tickets by resolving connectivity issues before users even notice.

The following breakdown explains the insights provided by TeamViewer DEX Essentials. All insights are checked every 24 hours.

Insight Reasoning Compliance Check Remediation Process

Critical Services

Essential to core system functions such as networking, printing, updates, and system management. If any of these services are not in their expected state, whether stopped or incorrectly configured, it can lead to failed updates, broken group policies, delayed troubleshooting, or degraded user experience.

An endpoint fails compliance if one of the set of monitored services is not in the expected state
  • For the BITS Service, remediation consists of setting the service startup mode to Manual and stopping the service.
  • For all other services, remediation consists of setting the service startup mode to Automatic and starting the service.

Disk Space Management

The Disk Space Management Insight monitors free disk space on endpoints. When disk space falls below a trigger value, the insight check indicates that the endpoint is not compliant. Disk space can then be freed manually or automatically.

An endpoint fails compliance if its primary drive (OS drive) free space falls below 10 GB.
  • The Windows disk cleanup manager (cleanmgr.exe) is run with the /autoclean parameter.
  • This removes temporary setup files and other files that should not be required on the endpoint, which may have been retained after Windows updates.
  • User files are not affected. This includes the contents of the Recycle Bin.

Office 365 Crash

The Office 365 Crashes Insight examines the activity history of core Office 365 components to determine whether any of them have crashed within a 24-hour window.

An endpoint fails compliance if any monitored Office 365 component has crashed more than once in that period.
  • Remediation is attempted only for the first logged-on user who is found.
  • The Office File Cache is deleted.
  • The Office Roaming Cache is deleted.

Operating System Crash

Operating system crashes and BSODs are serious indicators of system instability, often caused by driver issues, hardware faults, or corrupted OS files. Even a single crash can disrupt work, lead to data loss, and signal deeper reliability problems.

An endpoint fails compliance if any monitored OS component has crashed at least once in that period.

The Windows System File Checker tool (SFC) is run with the /scannow parameter to detect and repair corrupt Windows operating system files.

Page File Configuration

The Page File Size Insight determines whether the page file on the operating system disk is sized appropriately for the device's physical memory. It allows this to be automatically adjusted to the appropriate size.

An endpoint is compliant if the page file size is considered appropriate for the amount of physical memory reported by the endpoint.
  • If the endpoint reports that it has SSD-based storage, Windows will automatically manage the pagefile size.
  • If the endpoint reports HDD-based storage, the pagefile size is set to 1.5 * the physical memory reported by the endpoint UNLESS this would result in less than 3 GB free disk space. In that event, no change is made to the page file size.

System Restore

The System Restore Insight verifies that system restore functionality has been activated on an endpoint.

An endpoint fails compliance if System Restore functionality is found to be disabled.

Remediation consists of running the PowerShell Enable-ComputerRestore cmdlet on drive C

Teams Crash

Frequent Teams crashes can disrupt meetings, reduce user productivity, delay decision-making, and cause department frustration.

An endpoint fails compliance if any monitored Teams component crashes more than once during that period.
  • Teams cache is deleted, and required updates are being run.
  • Remediation is attempted for all logged-on users.

Time Sync

The Time Sync Insight verifies that the endpoint local clock is correctly synchronized with the time reported by the platform switch component.

An endpoint fails compliance if the endpoint's local time differs by more than 30 seconds in either direction from the reported Platform Switch time.

Remediation consists of running the Windows w32tm executable with the /resync parameter

Windows Fast Startup

The Windows Fast Startup Insight checks whether an endpoint is configured for Windows Fast Startup. If it is, the remediation instruction allows the feature to be turned off on the target endpoints.

An endpoint fails compliance if the Fast Startup option is enabled.
  • Customers may choose to configure the insight to be remediated manually (the default) or automatically. In either case, the actual remediation process is identical.
  • The Fast Startup registry key is updated to disable Fast Startup.

WMI Repository

The WMI (Windows Management Instrumentation) repository is a core Windows component used by system tools, scripts, and management platforms to retrieve hardware and software information. If the repository becomes inconsistent or corrupted, it can cause failed inventory scans, broken automation, and inaccurate device reporting, impacting everything from software deployments to compliance audits.
  • An endpoint is compliant if the WMI integrity check returns success.
  • The WMI integrity check is performed using the Microsoft WinMGMT tool.

Remediation consists of running the wmimgmt tool with the /salvagerepository option. This will attempt to repair any repository corruption.

Remediation

TeamViewer DEX Essentials not only reports issues but also provides remediation opportunities.  The remediation dashboard provides feedback on what actions were performed and whether further attention is needed.

Users can select individual online non-compliant devices to remediate or select device groups to include all devices within the group. The remediation runs across selected devices, and progress can be monitored via the View Remediation interface.

The potential statuses of remediation are Ongoing, Completed, and Failed. The steps taken during remediation are displayed in the device drawer.

Automation

TeamViewer DEX Essentials also allows you to automate remediation techniques, which means you only have to perform the remediation manually once. Automating recurring or high-volume remediations helps reduce manual effort and response time.

Users can automate a given issue by selecting Automate from the insights panel. Once confirmed, remediation will automatically execute whenever the same issue is detected in the future.

Automation can also be stopped and resumed at any time. All automated remediations are marked with a green checkmark, which provides an instant view into what is being handled automatically.

Validation

TeamViewer DEX Essentials provides the Value and benefit dashboard for validation purposes. This provides insight into:

  • The number of remediations and automations over time.
  • The number of remediations and automations per insight.
  • The number of tickets avoided.
  • Time saved by IT teams.
  • Estimated cost savings through automation and early issue detection.

Note: the parameters attached to costs related to the financial impact calculations are currently pre-set based on global market assumptions.