TeamViewer AI: your support team’s trusted assistant
Too many tickets, not enough time?
With workloads rising, TeamViewer AI helps IT professionals save hours by speeding up fixes, automating tasks, and optimizing performance.
What customers say
How TeamViewer AI supports IT workflows
Faster troubleshooting
When a ticket comes in, IT supporters don’t have to search for answers, they just ask the TeamViewer intelligent agent, Tia.
Once prompted, Tia draws on verified Session Insights from resolved cases, as well as live device data and performance logs to identify root causes and recommend next steps, in any language.
Tia acts as your support team’s trusted assistant for faster resolutions and fewer escalations.
Automated documentation
At the end of a session, Session Insights saves you up to five minutes by automatically generating a detailed, audit-ready session summary that supporters can verify for accuracy.
Verified session summaries improve knowledge sharing and become trusted sources for Tia, driving continuous improvement.
They also power dashboard insights in Session Analytics, revealing patterns and gaps that help you spot recurring issues and optimize workflows.
TeamViewer ONE only
AI-assisted scripting
IT teams often lose time manually solving the same problems repeatedly.
With Tia it’s different: resolved incidents are automatically transformed into reusable scripts based on the verified remediation steps captured in Session Insights.
You can review and refine scripts before deploying them across devices or groups to standardize successful resolutions.
This reduces repeated effort, improves consistency, and helps you scale proven fixes with confidence.
MSP improves IT efficiency by 25% with TeamViewer AI
Michael Welter, Yammm Co-President, shares how the team uses TeamViewer AI to automate documentation and scale knowledge sharing.
Try AI-powered IT support today
Trial licenses include AI credits, so you can experience intelligent automation right away.