Turn proven fixes into reusable scripts
Increase consistency
Apply the same validated fixes across devices and teams to reduce variability and improve support quality.
The challenge for IT teams
Solving an issue is only half the job. The real value comes from turning that fix into something others can reuse. But converting a resolution into a reusable script takes time, effort, and expertise that teams rarely have in the moment. So oftentimes proven fixes stay buried, instead of being standardized.
What Tia scripting does
Tia Scripting allows supporters to generate both custom and session-based scripts.
Custom scripts are created by describing the desired action in natural language. Session-based scripts are created based on the verified remediation steps captured in Session Insights.
With SCALE Code Builder, both types of scripts are created for you, without any coding skills or manual copying required.
From there, IT teams can review, refine, test, and deploy scripts across devices or groups, making it easy to successfully standardize fixes and reduce repeat work.
Benefits of AI-assisted scripting
-
-
Scale expert knowledge
Transform successful troubleshooting performed by experts into reusable scripts the entire team can use.
-
Generate scripts without coding
Describe the desired outcome or reuse a successful resolution to generate production-ready scripts in minutes.
-
Keep control in IT’s hands
Review, refine, and manually deploy every script before broader use.
Discover all TeamViewer AI features
Explore how TeamViewer AI helps you automate support and improve IT workflows.