Leading provider of IT infrastructure solutions uses TeamViewer for 200,000 sessions every year

Industry: Service Provider

Use case: Remote Access, Remote Support

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Background

ATEA needed a solution that could scale, support, and simplify IT complexity.

Challenges

Finding a solution that could be scaled and implemented across seven countries and 84 offices
Looking for a support tool that could be accessed and used across ATEA’s broad customer base. The support team joins around 200,000 remote sessions every year, so they needed to rely on an easy-to-use solution
Finding an efficient solution that did not compromise customer satisfaction and helped ATEA maintain its market-leading status

Solution

Using TeamViewer’s remote support technology, ATEA can simply and easily enable customers to address issues fast. Allowing teams to focus on what really matters in their business.

Rasmus Wåhlander Service Owner, ATEA

“Put simply, TeamViewer enables us to connect to customers easily and effectively. Trusting a remote access solution that can do just this might seem simple, but finding the right partner is easier said than done. It’s why we’ve been with TeamViewer for more than a decade and why we look forward to continue working with them in the future.”