German plant manufacturer Carl Benzinger GmbH was already relying on remote support via TeamViewer as an attractive service tool for remotely accessing its CNC lathes and milling machines, located at customers‘ sites around the world, to help identify issues and thus to quickly resolve customer inquiries. However, most of the legacy machines were not designed for Internet access when they were delivered. Therefore, when needed, an Internet connection was set up via an external notebook.
- Legacy machines are not permanently connected to the Internet due to out-of-date legacy systems
- Remote maintenance of these machines is only possible in a cumbersome and time-consuming way
- In the event of a service call, global customers expect immediate support
Today, Benzinger relies on the newly-developed gateway IBH Link IoT with pre-installed TeamViewer software to remotely maintain legacy machines. It is a compact gateway hooked up directly to a machine. In the context of retrofitting, this offers the possibility of accessing almost all Benzinger plants at any time and from anywhere. Complex modem solutions or the use of a PC on site are a thing of the past.