Key insights
- Irish Easy Track Survey is one of the leading providers of construction and survey equipment
- Previously, Easy Track Survey technicians had to travel to each customer to provide face-to-face training or support
- With TeamViewer Remote, Easy Track Survey is able to support more customers in real time, reducing risk and delays on construction sites
- Easy Track Survey has reduced costs, increased customer loyalty and been able to expand its business into more of Ireland
Background
Easy Track Survey, an Irish supplier of geospatial equipment to the construction industry spent too much time on the road visiting customers for training and troubleshooting issues. By deploying TeamViewer Remote more customers can be supported remotely saving significant time and money in commuting.
Challenges
Easy Track Survey is one of the leading suppliers of Construction and Survey equipment to the Irish market. In addition to supplying geospatial equipment the company provides support and training as needed.
The equipment and software used on-site is highly complex and often requires trained technicians to deal with maintenance – a task nearly impossible via phone support. In the past, there was no ‘quick fix’ for customers, thus Easy Track Survey technicians spent considerable time travelling between construction sites to remedy any issue.
Solution
To solve the issue of physical distance and complex maintenance, Easy Track Survey started its search for a viable remote access solution that could help support the on-site workers to operate the digital geospatial surveying equipment on the ground while solving any issues in an instant.
Using TeamViewer, the company’s technicians are now able to:
- Support customers at any time, at any location regardless of the issue at hand
- Remotely access customer’s devices: Easy Track Survey technicians can get full visibility into the surveying software’s status and performance and help customers troubleshoot and resolve any issues in real-time
- Cut scheduling efforts, travel costs, and commuting time
Not only is Easy Track Survey able to support customers quicker, which in the construction industry is critical to mitigate risk and delays, but it allows the company to scale its business by being able to support more customers in less time.
Conor O’Meara Technical Support Engineer at Easy Track Survey
“We’d be lost without TeamViewer, there wouldn’t be enough hours in the day to support customers without it. TeamViewer Remote allows us to remotely assist with any issues on the equipment software. This ensures fast fixes, enhances efficiencies on the ground, and helps our customers focus on the job in hand, no matter the challenges that come their way.”
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
