Tele2 is creating competitive advantage with short resolution times in IT service desk

Industry: Telecommunication & Broadcasting

Use case: Remote Support

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Background

Established almost 30 years ago in Stockholm, Sweden, Tele2 is a telecommunications company that enables mobile and fixed connectivity, telephony, data network services, TV, streaming and global IoT solutions for millions of customers. Delivering both B2B and B2C, Tele2 runs a broadband service as well as their telephone services.

Challenges

Provide instant trouble management for consumers and businesses
Straightforward troubleshooting across multiple devices and operating systems
Ensure a positive end-user experience for consumers and businesses with Tele2’s reliable service desk

Solution

With TeamViewer Tensor, the Swedish telecommunications company maximizes productivity of its service desk by helping centralise the decentralised structure of the global operations of Tele2, improving the organisation’s customer service and saving time, whilst providing efficient and high-quality services.