Cielo

Customer Success Story

Cielo

Leading payment system provider secures centralized management and remote support for over 4,000 connected devices.

Dalvan Cruz Rodrigues, Supervisor of Digital Area at Cielo Brazil

TeamViewer technology is completely secure by today’s standards, comparable to https/SS. The system allows us to remotely observe everything that is happening within our corporate devices, preventing the end user from being a gateway for hackers.

As the only Brazilian company in Forbes’ list of the 100 most innovative companies in 2018, and voted one of the best employer brands in the business and economics magazine’s 2019 ranking, the leading provider of electronic payments segment in Brazil and Latin America, Cielo uses the enterprise cloud-based platform TeamViewer Tensor for centralized remote management, remote access and support for devices, and active machine inventory.

Challenges

Securely support more than 4,200 Windows, MacOS, and Android devices.

Solution

TeamViewer Tensor enterprise remote connectivity with Single Sign-On (SSO) authentication.

Results

A team of 50 IT professionals at Cielo support all internal employees — whether in-office or working from home — to maintain a high level of productivity and customer satisfaction.

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