Remote troubleshooting for equipment and machines

Whatever the issue, solve it instantly

Reduce downtime and keep your customers moving.

Find out how

We can help you solve any issue on any machine—in a flash

When one of your products fails, it’s up to you to save the day. Flip through this eBook and learn how remote technology can help you resolve issues and get your customers back up and running quickly.

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In this eBook, we cover:

How to speed up your response time by automating service processes
How to cut customer downtime by accessing machines remotely
How to reduce travel and costs with augmented reality (AR)

Do you know the true cost of customer downtime?

The cost of downtime can go way beyond expensive repairs and lost productivity. But we’re here to help you make sure it doesn’t come to that. In this article, we explore the most effective strategies to minimize downtime’s impact on your business.

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Less downtime, more productivity

Many businesses run BOBST packaging machines 24/7, so downtime isn’t exactly an option. Find out how BOBST connects with customers—regardless of time, place, and even language—to solve technical issues before they disrupt important operations.

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Who we support

From heavy industrial machinery to high-precision medical devices, TeamViewer helps businesses worldwide deliver fast and reliable troubleshooting remotely.

Corentin Gilbert Maintenance and Repair Director at BOBST

“We can solve about 80% of electrical issues thanks to remote assistance, and our goal is to have 90% solved within a maximum of two hours. Furthermore, we can significantly reduce the need for travel and reduce our company’s carbon footprint.”

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Edgardo Ferrero Director Services at Cimbali Group

“We can significantly lower downtime of the machines, support them quickly, and therefore increase customers’ return on investment.”

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Marco Lombardo Eye Surgeon and CEO at Regensight

“With TeamViewer, we found a partner who provides us with comprehensive remote access and maintenance features while ensuring full conformity with the requirements of the healthcare industry.”

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Jakub Kwiatkowski Solution Business Manager at Mitsubishi Electric

“With TeamViewer, we can bring new value to our customers. No matter the location of the factory or the support technician, we can look over the customer’s shoulder and provide real-time support that minimizes interruption to the production line.”

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Roland Isler Senior System Administrator at Bühler

“For us, TeamViewer is synonymous with fast, cost-effective service over the Internet, which delights our customers. And at the same time, we protect the environment because most service cases are solved without traveling.”

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Christian Schorndorfer Chief Sales and Marketing Officer at Dürr Dental

“TeamViewer has the industry experience and expertise to provide visual assistance in a simple, fast, and secure way in our operations. This greatly increases operational productivity and boosts our competitiveness.”

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