Knowledge Base
Settings - Tagging
Last Modified 2024. okt. 15.
Additional Information
Additional Information fields are a set of attributes your agents can fill in while chatting with customers in Live Chat.
In the Attributes menu, through + Add label you can create as many fields you need.
There are different field types:
| Text Input | plain, open text input |
|---|---|
Selection input | creates a drop-down menu with the defined Options (separate options with ',') |
True/False | creates a drop-down menu with values 'yes' and 'no' |
Rating | creates a 5-star rating scheme |
Textarea | Add a description to the user |
Having created some fields, this is how it could look like:
