If a company member has lost access to their account (lost smartphone, issues with authentication app), you can reset 2FA for this user.

At the next login, the user will be prompted to set up 2FA on their account, as described here:

📄 Set up your TeamViewer Account if two-factor authentication is enforced

This article applies to all TeamViewer (Classic) license administrators.

Reset two-factor authentication

Step 1: Make sure two-factor authentication enforcement is enabled

Before resetting two-factor authentication on the user's account, you need to make sure that two-factor authentication enforcement is enabled on their account.

Step 2: Deactivate two-factor authentication

Now, deactivate two-factor authentication by using the Deactivate 2FA button in the user management menu:

1. Select the users on which 2FA needs to be reset.

2. Click the 🔧 Edit button (wrench icon) and select Deactivate 2FA.

3. Confirm by selecting Deactivate.