The smarter way to fix everyday IT problems

Every day, your IT team logs into dozens of devices to solve the same recurring issues—app crashes, low disk space, outdated security signatures. It’s a constant game of catch-up that drains resources, increases downtime, and slows your business down.

TeamViewer DEX Essentials changes that. Built for lean IT teams, it brings real-time visibility and automated fixes directly to the endpoint—resolving issues before users even notice them. By eliminating the need for manual intervention, DEX Essentials helps IT move from reactive support to proactive performance monitoring, giving your team the space to focus on what really matters.  

Here’s how Digital Employee Experience (DEX) can help solve five common IT problems automatically.

In this article

• What's slowing down your IT teams
• 5 automated issues that can be automated today
• Final thoughts

What's slowing down your IT teams

Your IT teams support more endpoints, users, and environments than ever before. They onboard employees, resolve tickets, and manage remote infrastructure with shrinking budgets and growing demands.  

In fact, research shows that IT professionals lose 52 hours annually to troubleshooting, with recurring tech issues. This is costing employers $7,800 per year in lost productivity. That’s time and money pulled away from strategic improvements. Instead, your team is stuck fixing the same problems across hundreds of devices, one login at a time.

Remote and hybrid workforces amplify this challenge. Teams depend on tools that require constant connectivity or manual intervention. And problems often surface too late, often after employees have already lost productivity.

Without real-time visibility, IT stays reactive. Teams chase tickets across distributed environments instead of preventing issues, and the cycle accelerates as endpoints multiply and complexity grows.

The solution lies in automation that works directly at the endpoint. TeamViewer DEX Essentials provides real-time visibility and automated fixes that resolve issues proactively. Instead of waiting for problems to surface, the system identifies and solves them before users notice.

This approach transforms the most time-consuming IT tasks into automated processes.

5 issues that can be automated

Certain issues eat up hours of your team’s time each week. However, a DEX solution like TeamViewer’s can automate your most common IT requests. Thus giving your IT teams back time and headspace to focus on what really matters.  

From disk space management to app crashes, here’s how automation can remove some of the most frequent roadblocks for your employees.

1. Disk space management

Imagine employees struggling to work as apps crash or updates fail because devices are running out of storage. This silent bottleneck drains productivity and overwhelms support with tickets—but it’s easy to fix with automation.

TeamViewer’s DEX Essentials prevents these issues by continuously monitoring disk space and automatically freeing up storage when it dips below set thresholds. It quietly removes temporary files and clears caches in the background, with no user interruptions, no manual logins.

With storage managed automatically, your IT team avoids dozens of repetitive tasks, and employees keep working without disruption.

2. Application crashes

When critical apps freeze or crash, like Microsoft Teams during a meeting or Office 365 mid-task, employees get frustrated, and support tickets pile up. Constant firefighting distracts IT from what really matters—strategy and innovation.

TeamViewer DEX detects application instability as soon as it happens and triggers automatic restarts to get users back on track fast. Beyond quick fixes, it analyzes recurring crash patterns and applies preventive measures to reduce future breakdowns across your environment.

This proactive approach helps your IT team focus on preventing issues rather than just reacting to them.

3. Operating system instability

Blue screens, memory conflicts, and page file misconfigurations can cause sudden, disruptive crashes that halt work and demand immediate IT intervention. These OS-level problems are resource-heavy to fix manually, often requiring multiple device logins.

TeamViewer DEX monitors your system’s health in real time, catching issues early and resolving them automatically. Whether it’s adjusting page file settings or preventing memory clashes, the system minimizes crashes before they impact users.

That leads to fewer emergency fixes, smoother operations, and an IT team free to prioritize long-term improvements.

4. Time synchronization errors

When a system clock drifts out of sync, the ripple effects can be surprisingly disruptive. Authentication requests start failing, scheduled tasks don’t run on time, and certain applications throw errors that seem unrelated to the clock itself. Left unchecked, these small errors can create bigger operational problems, forcing technicians to log into each device just to correct the time.

DEX Essentials eliminates that busy work by continuously monitoring time settings across all endpoints. The moment drift occurs; it makes precise adjustments automatically. No restarts, no user prompts, and no IT tickets. Everything happens quietly in the background.

DEX Essentials keeps systems aligned—preventing the ripple effect of small errors turning into major issues.

5. Outdated security signatures

Security software is only as strong as its latest update. When Microsoft Defender signatures fall behind, even by a few days, systems are more vulnerable to new threats. Updating hundreds of devices manually eats up hours of IT time, and in the meantime, those gaps in protection can expose the organization to unnecessary risk.  

TeamViewer DEX helps you keep every endpoint protected by automating signature updates across the environment. It downloads and applies the latest Defender files without user intervention, scheduling them during off-peak hours to avoid slowing employees down.

The result is a consistently strong security posture, without the daily grind of manual updates.

Automate routine IT tasks to save time

Your IT teams handle a growing number of devices and users, often juggling repetitive tasks that slow down their ability to focus on bigger goals. While these challenges are real, they also create an opportunity to work more efficiently.

Solutions like TeamViewer DEX Essentials help by automating routine endpoint issues, from disk space cleanup to app crashes, before they affect users. With real-time visibility and proactive fixes, IT teams can reduce disruptions and spend more time on strategic initiatives.

Embracing automation not only improves system reliability but also makes IT support more manageable and sustainable as demand continues to grow.