The 360° cloud-based remote connectivity solution built for scale, productivity, and security.
What is TeamViewer Tensor?
TeamViewer Tensor is your 360° cloud-based remote connectivity solution for all PCs, phones, headless devices, OT machinery, and embedded platforms in your enterprise — both on-site and across the globe.
in the Tech Industry as ranked by BitSight Security Ratings
TeamViewer is trusted daily by businesses of all sizes. Our remote connectivity provides secure support experiences at scale.
Organizations are leveraging the power of remote connectivity to provide staff the support they need to stay on top of their work. And happy employees mean happy customers. Unlock the power and potential of remote connectivity in your organization today.
Secure, scalable enterprise support solution for all your IT and embedded devices.
From IT to IoT to OT: support all devices in your IT infrastructure to help your employees, stakeholders, or partners. See their screen, fix issues directly on their device, and troubleshoot issues for users in real-time in their day-to-day operations.
TeamViewer Tensor Support offers not just device-to-device support, but a central dashboard to monitor, manage, and access devices across your enterprise.
Deliver a seamless customer and employee support experience
Enable faster issue resolution in a secure, scalable manner
Ensure higher customer and employee satisfaction as well as stronger brand loyalty and retention
Enhance your customer service with secure next-gen support for mobile apps and through web-based sessions via browsers
Tensor Work for enterprises
Seamless remote access
From traditional office to remote to work-on-the-move: enable your workforce with an easy-to-use and secure access solution that empowers them to be as efficient, effective, and productive as possible. This is especially relevant for companies that have a hybrid workplace strategy and a growing remote workforce.
TeamViewer Tensor Work lets any mobile workforce stay productive by getting access to their PCs at work from wherever they are – while you stay in control.
Enable immersive and easy-to-use remote access to your employees from anywhere
Ensure faster time-to-deploy across your organization in no time with mass deployment
Maintain privacy and discretion through dedicated secure remote work features
Secure your remote access and work experience with integrated next-gen endpoint protection powered by Malwarebytes
Tensor Embedded for enterprises and OEMs
Secure attended access and remote support for embedded devices
From IT to embedded devices: provide end-to-end encrypted remote support for any embedded device or machine with or without an operator, to reduce downtime and on-site repair costs. Enable support agents and technicians to instantly resolve and troubleshoot faults for field assets and devices from a remote location in near real time.
TeamViewer Tensor Embedded offers comprehensive, device-to-device support and a central dashboard to monitor, manage, and access embedded devices across your digitalized value chain.
Allocate resources far more effectively and efficiently, lowering travel expenses and reducing technician fatigue to a large extent
Improve service efficiency and reduce device downtime with rapid ROI
Reduce incidental costs and offer attractive SLAs (Service Level Agreements) to improve customer experience and brand loyalty
Leverage remote connectivity to meet your digital transformation goals
Tensor Assist AR for enterprises
Solve problems faster with AR remote support
Enhanced issue resolution from first-level to second-level: see what the technician on-site sees and collaborate for faster problem resolution in real-time. Take advantage of our 360° remote support, combining embedded device fixes with augmented reality visual assistance to solve any hardware issue — from anywhere in the world.
TeamViewer Tensor Assist AR gives expert technicians the power to solve problems remotely using simple but intuitive features such as object tagging and document sharing and much more.
Enable your onsite service technicians and customers to get direct assistance on their smartphones from experienced technicians guiding them remotely through an immersive AR experience
Lower travel costs by replacing on-site visits with remote expert help for service – while maintaining secure sessions powered by the TeamViewer global access network
Increase productivity and knowledge transfer for technical repairs and maintenance or provide approval for inspections from a central location instead of time consuming on-site visits
Achieve better first-time-fix rates and boost customer satisfaction by delivering an exceptional service
What does enterprise remote connectivity help you achieve
TeamViewer lets you be more responsive to the needs of employees and third-party vendors across the value chain. Stay ahead in a hyper-competitive marketplace and ensure your employees receive real-time support so they can do their best work — anywhere, anytime.
Scale your support operations with confidence
Support your end users and their growing needs on a day-to-day basis
Secure your scale with endpoint protection and remote management capabilities
Manage large fleets of devices and secure your IT infrastructure with ease
Stay on top of devices, peripherals, and networks with active monitoring
Manage the growing scale of devices across locations and time zones
Provide end-to-end encrypted support — attended, unattended access — to any device or machine
Ensure your employees stay productive and supported whether they are working at home, remotely, or on the move
Prevent unauthorized connections and ensure access is based on permissions and company policies
Leverage existing applications such as CRM and UEM (Unified Endpoint Management) using TeamViewer integrations
Improve issue resolution time and increase efficiency with TeamViewer Integration Suite
Reduce costs and integrate industry-leading remote access and support into existing applications and platforms
Why TeamViewer Tensor
360° security for your enterprise
Tensor is built with enterprise-grade security in mind to give you full control over every incoming and outgoing connection.
Even wider remote device support
Tensor allows remote support across all user scenarios and device types to ensure all your enterprise devices are covered.
Scale as your business expands
As your business grows, Tensor is ready to grow with you. Scale up by providing support from mobile devices to traditional PCs to IoT devices.
Governance and compliance
TeamViewer Tensor provides you with a 360° auditing and logging functionality, so you can track all activity performed on any device. This helps protect you from abusive claims and makes your business more compliant.
Classical IT and extended OT use cases
Companies that have a large digital footprint can leverage TeamViewer Tensor for both their classical IT support needs and emerging OT support for embedded devices.
Simplify and make your support experiences intuitive
Instantly add remote support and remote access capabilities to any enterprise ITSM application with the TeamViewer Integration Suite.