Connection protocol

The connection protocol stores a detailed history of a TeamViewer Assist AR connection between an expert and a technician for review.

TeamViewer automatically generates the file at the end of an Assist AR connection if the "Connection reporting" setting is enabled. Some examples of data stored in the JSON file include the device type and name, Assist AR ID, Expert ID, and the date, time, and duration of the connection.

Where can I find my connection protocols?

After the first connection, the expert is prompted to choose the path where the files will be stored. The default folder where the connection protocols are saved is C:\Documents. Another path can also be specified.