Available exclusively for Assist AR Pro license holders
Assist AR Pro users have access to cloud session logging capabilities that help record and review the details of every support session. This includes:
These logs offer valuable insights for:
To activate this feature for your organization:
Note: Even when enabled by the admin, users can choose whether to upload screenshots locally or online during each session. Online uploads allow other users with viewing permissions to access them later.
Users can view session history and logs via the Outgoing Connections section:
When you open session details, you will find three main tabs:
1. Info
Displays general session information, such as:
2. Screenshots
Lists all in-session screenshots saved online. You can view or download them for records, audits, or training purposes.
3. Voice Transcripts (Coming Soon)
This tab will display automatically generated transcripts of all voice conversations during the session.
The connection protocol stores a detailed history of a TeamViewer Assist AR connection between an expert and a technician for review.
TeamViewer automatically generates the file at the end of an Assist AR connection if the "Connection reporting" setting is enabled. Some examples of data stored in the JSON file include the device type and name, Assist AR ID, Expert ID, and the date, time, and duration of the connection.
After the first connection, the expert is prompted to choose the path where the files will be stored. The default folder where the connection protocols are saved is C:\Documents. Another path can also be specified.
You can open TPSR files with the desktop version of TeamViewer (version 15.11 and later) installed on your computer. Simply double-click the TPSR file, and TeamViewer prompts your default web browser to display its contents. You can then save the protocol as a PDF file or print it.
More info about .tpsr files: https://fileinfo.com/extension/tpsr
Note: The connection protocol has been deprecated to begin its gradual phase-out.