Instant problem solving with xAssist
KEMPER is reducing costs and increasing employee satisfaction with the help of augmented reality.
With remote support, any occurring problems on the welding smoke extraction systems are solved more quickly. This ensures first-class service, reduces costs, and facilitates optimal customer support. The reduced need for travel does not only help KEMPER in making their services eco-friendlier but also in ensuring a better work-life-balance for their mechanics. Moreover, the service is not only sustainable in environmental terms: Through the guidance, the customers get to know the installed systems and are able to better evaluate if expert help is even needed. In addition, remote support improves the professional development of KEMPER’s employees: They learn to use digital tools more purposeful and how to pass on their expert knowledge.