SRF Limited is a multi-business chemicals corporation engaged in manufacturing fluorochemicals, specialty chemicals, packaging films, technical textiles, coated and laminated fabrics. With TeamViewer’s AR Frontline solutions, the company has been able to reduce machine downtimes from sometimes days to a few hours, thereby, significantly improve productivity and ensure knowledge transfer, with huge savings in costs through remote assistance.
Due to COVID-related travel restrictions, suppliers couldn’t install machines, prompting the need for a remote tool. SRF aimed to implement live issue detection for product quality on the machines and required remote training solutions for the shop floor, either from another plant or service provider, to address these challenges.
Using TeamViewer Frontline’s remote support solution xAssist, SRF significantly expedites its maintenance and service procedures. Technicians from SRF’s Chennai Center of Excellence leverages ‘you see what I see’ technology to remotely connect with on-site staff via smart glasses, guiding them through troubleshooting processes.
This approach improved machine issue resolution by enhancing on-site staff’s field of vision through virtual instructions and markers, ultimately reducing machine downtime from days to hours. As a result, SRF has been able to further strengthen the resilience of its supply chain and excel in meeting its customers’ demands. Additionally, the AR technology facilitated on-the-job learning for SRF employees, enabling remote connections with senior colleagues in different locations.
By implementing TeamViewer’s Frontline solution, SRF drastically accelerated its maintenance and service procedures. Technicians from SRF’s Chennai Center of Excellence remotely connected to on-site staff’s devices, efficiently guiding them through troubleshooting processes, leading to quick problem resolution. This approach translated to approximately 50% time savings in the process, ultimately boosting both customer and employee satisfaction levels.