In response to Covid-19, like many businesses, Manchester United had to accelerate digital transformation.
Recognizing that supporters have varying levels of digital experience and capabilities, there was a need to provide better online support to fans, including:
- Replacing ticketing platform
- Moving to digital ticketing & virtual fulfilment
- Enabling online self-service
TeamViewer Engage has allowed Manchester United to provide a vastly improved supporter experience, allowing a better understanding of online supporter service requests, enabling to directly guide a customer through their ticketing purchase as if they were in the same room.