Manchester United – Engage

Customer Success Story

Manchester United

Manchester United has developed a fully integrated partnership with TeamViewer to enhance digital support for fans.

Nolan Hough, Commercial Director for Venue at Old Trafford, Manchester United

An advantage to the TeamViewer Engage software is that it’s quick and easy to implement, customizable to match with our website and easy to use.

In response to Covid-19, like many businesses, Manchester United had to accelerate digital transformation.
Recognizing that supporters have varying levels of digital experience and capabilities, there was a need to provide better online support to fans, including:

Challenges

  • Replacing ticketing platform
  • Moving to digital ticketing & virtual fulfilment
  • Enabling online self-service

Solution

TeamViewer Engage has allowed Manchester United to provide a vastly improved supporter experience, allowing a better understanding of online supporter service requests, enabling to directly guide a customer through their ticketing purchase as if they were in the same room.

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