Mitsubishi Electric

Customer Success Story

Mitsubishi Electric

With AR, Mitsubishi Electric enhances the support experience and improves repair processes.

Jakub Kwiatkowski, Solution Business Manager

We chose TeamViewer as the market-leading innovative solution and TeamViewer [AssistAR], as it is intuitive, secure, and a perfect fit for expanding our customer interaction.

On the path to smart factory solutions, for Mitsubishi Electric B.V. Polish Branch, TeamViewer is a strategic partner to ensure high-quality interactive remote assistance.

Business challenges

  • Dealing with complex technical issues by phone/email became inefficient over the time.
  • Travelling to customer sites became suddenly impossible with travel restrictions due to COVID-19.
  • The team identified the need for a scalable support solution offering AR capabilities.

TeamViewer solution

With TeamViewer and TeamViewer [Assist AR/formerly Pilot], Mitsubishi Electric B.V. Polish Branch can further digitize and automate its processes and operations in customer support and gain more accuracy and efficiency thanks to augmented reality.

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