TeamViewer and S-Klima provide a pleasant indoor climate via remote support

Background

S-Klima supports customers with a telephone after-sales service to ensure that the units function perfectly and are quickly up and running again in the event of a fault.

Challenges

• Misunderstandings in telephone support for complex problems
• High expenditure of time
• Lack of overview of the customer‘s entire plant can make it difficult to find solutions

Solution

S-Klima relies on TeamViewer for efficient support. The result: faster fault diagnosis and elimination through direct access to the device PCs, as well as better communication through a shared view of the system on site.