Customer Success Story
S-Klima
Premium climate with a system: TeamViewer and S-Climate provide a pleasant indoor climate via remote support
S-Klima supports customers with a telephone after-sales service to ensure that the units function perfectly and are quickly up and running again in the event of a fault.
Challenges
- Misunderstandings in telephone support for complex problems
- High expenditure of time
- Lack of overview of the customer‘s entire plant can make it difficult to find solutions
Solution
S-Klima relies on TeamViewer and TeamViewer Pilot for efficient support. Result: Faster fault diagnosis and elimination through direct access to the device PCs, as well as better communication through a shared view of the system on site.
