S-Klima

Customer Success Story

S-Klima

Premium climate with a system: TeamViewer and S-Climate provide a pleasant indoor climate via remote support

Torben Nicolaysen, Head of Technical Support at S-Klima

The AR functionality of TeamViewer can easily be used via a smartphone camera – this increases the willingness of our customers to actually use the app enormously.

S-Klima supports customers with a telephone after-sales service to ensure that the units function perfectly and are quickly up and running again in the event of a fault.

Challenges

  • Misunderstandings in telephone support for complex problems
  • High expenditure of time
  • Lack of overview of the customer‘s entire plant can make it difficult to find solutions

Solution

S-Klima relies on TeamViewer and TeamViewer Pilot for efficient support. Result: Faster fault diagnosis and elimination through direct access to the device PCs, as well as better communication through a shared view of the system on site.

Similar Stories

Want more? Exclusive deals, the latest news: Our Newsletter!