Toyota Deutschland GmbH

Customer Success Story

Toyota Deutschland

Increasing the efficiency of repairs and services at Toyota Germany with TeamViewer Frontline remote support.

Through real-time visual assistance, problems are solved immediately with remote expert collaboration in many cases.

Toyota Deutschland GmbH has been based in Germany since 1971, and has since established itself strongly as a brand in the German automotive market. The company‘s own Toyota and Lexus workshops provide comprehensive services and vehicle repairs for customers.

Challenges

  • Deployment of experts
  • Travel expenses
  • Provisioning replacement vehicles for customers

Solution

With the TeamViewer Frontline remote support solution, mechanics can now contact experts directly through their smart glasses. The camera in the smart glasses captures the exact field of view of the mechanic.

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