Toyota Deutschland GmbH
More efficient repairs at Toyota Germany
Expert help from a distance saves time and money
TeamViewer’s remote support solution increases the efficiency of Toyota’s repair and service processes. Through remote expert assistance, problems are solved directly in many cases. Seamless collaboration minimizes the time required and eliminates high travel costs, as well as reducing the cost of any loaner vehicles for customers. The specialists’ flexibility in terms of location and time also leads to optimized personnel resource planning. In addition, the expert can better assess whether field service is necessary and, if so, request spare parts in advance, for example. On the customer side, this results in an overall improved service experience due to reduced waiting times.